Alexander Gantz
Meridian,ID
Summary
Driven manager with a proven track record at Taco Bell, enhancing customer satisfaction and team performance through effective problem-solving and team leadership. Excelled in streamlining operations and mentoring future leaders, demonstrating exceptional communication and multitasking skills. Achieved significant improvements in service delivery and team agility, fostering a culture of excellence and adaptability. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Manager
Taco Bell
03.2024 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Manager
Sonic
06.2022 - 10.2023
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High School Diploma -
Centennial High School
Boise, ID06.2024
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Cross-Functional Teamwork
- Schedule Preparation
- Teamwork and Collaboration
- Customer Service
- Decision-Making
- Effective Communication
- Problem Resolution
- Positive Attitude
- Adaptability and Flexibility
- Multitasking
- Team Development
Certification
- ServeSafe Manager Certification
Languages
German
Limited Working
Spanish
Limited Working
Timeline
Manager
Taco Bell
03.2024 - Current
Manager
Sonic
06.2022 - 10.2023
High School Diploma -
Centennial High School