Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Alexander Garcia

West Jordan,UTAH

Summary

Adept PDI Technician and Manager with a proven track record at Parris Rv and McDonald's, I excel in electrical diagnostics and customer service. Leveraging strong analytical skills and team leadership, I've significantly enhanced customer satisfaction and operational efficiency. My expertise spans from equipment maintenance to effective communication, ensuring quality assurance and problem resolution.

Overview

6
6
years of professional experience

Work History

PDI Technician

Parris Rv
Murray, UTAH
03.2020 - Current
  • Repaired malfunctions, reassembled items, and performed final tests.
  • Inspected, tested and measured materials for conformance to specifications and regulatory requirements.
  • Maintained detailed records of repairs completed in accordance with company policy.
  • Communicated effectively with customers regarding their concerns or questions about the work performed on their trailers.
  • Learned new testing methods through continued education and research.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Notified supervisors or other relevant personnel of test or production issues.
  • Ensured that all fluid levels were correct before finalizing a repair job.
  • Conducted thorough walkthrough with customers, demonstrating trailer equipment functionality and addressing any concerns.
  • Assisted forklift drivers by acting as a spotter to ensure safe and efficient operations.
  • Encouraged customers to purchase trailer parts from the store.

Manager

McDonald's
Riverton, UTAH
09.2018 - 03.2020
  • Assigned work and monitored performance of project personnel.
  • Monitored staff performance and addressed issues.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Implemented quality control measures to uphold company standards.
  • Provided leadership during times of organizational change or crisis situations.

Education

High School Diploma -

Southpointe Adult High School
South Jordan, UT
08-2019

Skills

  • Parts replacement
  • Hand tools operation
  • Electrical
  • Mechanical aptitude
  • Communication skills
  • Customer service
  • Reporting and documentation
  • Problem-solving
  • Organizational skills
  • Team leadership
  • Equipment calibration
  • Multitasking
  • Equipment maintenance
  • Excellent computer skills
  • Math and computer skills
  • Customer-facing presentation skills
  • Issue resolution
  • Diagnostic expertise
  • Assembly inspection
  • Physical stamina
  • Attention to detail
  • Product inspection
  • Testing protocols
  • Analytical skills
  • Quality assurance
  • Public speaking
  • Good Telephone Etiquette
  • Critical thinking

References

References available upon request.

Timeline

PDI Technician

Parris Rv
03.2020 - Current

Manager

McDonald's
09.2018 - 03.2020

High School Diploma -

Southpointe Adult High School

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Alexander Garcia