Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alexander Giampietro

Cleveland

Summary

Dynamic and detail-oriented professional with a proven track record at Cleveland Yachting Club, excelling in customer service and team collaboration. Recognized for enhancing guest experiences and effectively managing high-pressure situations. Skilled in multitasking and communication, ensuring smooth operations and increased customer satisfaction during events and emergencies.

Experienced with guest relations, ensuring warm and welcoming atmosphere. Utilizes effective communication skills to manage guest inquiries and resolve issues promptly. Track record of maintaining high standard of service and fostering positive guest experiences.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Catering Staff Member

Cleveland Yachting Club
08.2023 - Current
  • Provided excellent service under high-pressure situations, ensuring smooth event operations.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Maintained clean and organized workspaces, adhering to strict health standards.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Increased efficiency by assisting in equipment setup, breakdown, and maintenance during events.
  • Demonstrated flexibility in handling diverse catering needs, from small gatherings to large corporate events.

Dock Hand

Cleveland Yachting Club
08.2023 - 08.2024
  • Supported dock management in implementing procedures for improved workflow and staff performance.
  • Provided excellent customer service to boat owners, addressing concerns and resolving issues quickly.
  • Handled emergency situations professionally, maintaining clear communication with relevant parties during incidents.
  • Collaborated with team members for efficient use of resources and optimal productivity.

Marina Dock Hand

Freedom Boat Club
05.2023 - 09.2023
  • Provided prompt response to emergencies, ensuring the safety of all marina patrons.
  • Ensured adherence to environmental regulations by properly disposing of waste materials and promoting eco-friendly practices among boaters.
  • Utilized marine radio systems to communicate with vessels entering or exiting the marina effectively.
  • Increased customer satisfaction by providing friendly assistance with docking, fueling, and other marine services.

Host

Wahlburgers
01.2021 - 02.2023
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Host Trainer

Wahlburgers
04.2022 - 08.2022
  • Increased customer satisfaction by effectively addressing and resolving conflicts or concerns.
  • Mentored new hires through comprehensive onboarding processes, resulting in well-prepared team members.
  • Ensured adherence to restaurant dress codes among staff members for a professional appearance.
  • Proactively identified potential issues before they escalated into larger problems, mitigating risks to guest satisfaction.

Education

Bachelor of Communications - Journalism And Mass Communication

Cleveland State University
Cleveland, OH
05-2027

High School Diploma -

Saint Ignatius Highschool
Cleveland, OH
05-2023

Skills

  • Multitasking proficiency
  • Effective time management
  • Team collaboration
  • Customer service
  • Exceptional communication
  • Detail-oriented
  • Guest relations
  • Adaptable to change
  • Team player mentality

Certification

  • SCUBA Training - August 2022 - October 2022
  • Red Cross First Aid Training - January 2023 - April 2023
  • TIPS Certification Training - October 2024

Timeline

Catering Staff Member

Cleveland Yachting Club
08.2023 - Current

Dock Hand

Cleveland Yachting Club
08.2023 - 08.2024

Marina Dock Hand

Freedom Boat Club
05.2023 - 09.2023

Host Trainer

Wahlburgers
04.2022 - 08.2022

Host

Wahlburgers
01.2021 - 02.2023

Bachelor of Communications - Journalism And Mass Communication

Cleveland State University

High School Diploma -

Saint Ignatius Highschool

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