Alexander Giles
Belmont,NC
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
5
5
years of professional experience
Work History
Oil Technician
Valvoline
10.2023 - Current
- Cleaned automotive service bays and removed debris and to promote organized work environment.
- Performed production operations necessary for rigging.
- Optimized performance by calibrating instruments and replacing worn parts as needed.
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
- Greeted customers and answered questions about oil changes and other services.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Contributed to customer satisfaction by conducting thorough inspections and recommending necessary maintenance services.
- Checked fluids, tires, brakes, and other necessities for basic car maintenance.
Cashier/Manager
Jimmy John's Gourmet Sandwiches
01.2022 - 07.2022
- Resolved escalated customer complaints in a professional manner, maintaining positive brand reputation.
- Developed cashier schedules to maintain adequate staffing levels during peak hours, maximizing efficiency of operations.
- Established strong rapport with customers, fostering loyalty and repeat business through exceptional service.
- Coordinated promotional price changes, ensuring accurate pricing information at the register level.
- Conducted regular inventory checks on point-of-sale materials, ensuring availability of necessary supplies for smooth functioning of the cashier area.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
Manager
Papa John's Pizza
06.2019 - 08.2020
- Maintained professional, organized, and safe environment for employees and patrons.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Operated cash register to record transactions accurately and efficiently.
Cashier
Cabelas
09.2018 - 12.2018
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Used point of sale system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
- Prevented loss by vigilantly monitoring potential theft or fraud situations in store.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelors - Cyber Security
Gaston College
Dallas, NC04.2024
High School Diploma -
Nation Ford High School
Fort Mill, SC12.2019
Skills
- Physical Stamina
- Air Conditioning Service
- Customer Service
- Attention to Detail
- Employee Training
- Cash Drawer Balancing
- Cash Register Operation
- Basic Math Competence
- Inventory Stocking
- Staff Training and Development
- Computer Skills
Timeline
Oil Technician
Valvoline
10.2023 - Current
Cashier/Manager
Jimmy John's Gourmet Sandwiches
01.2022 - 07.2022
Manager
Papa John's Pizza
06.2019 - 08.2020
Cashier
Cabelas
09.2018 - 12.2018
Bachelors - Cyber Security
Gaston College
High School Diploma -
Nation Ford High School