Alexander Gilpin
North Richland Hills,Texas
Summary
Dependable Concessions Worker with eye for detail and resilient composure under pressure. Provides exceptional customer service with adept time awareness and problem-solving instincts. Enthusiastically accommodates individual concession requirements through strong attentiveness and professional demeanor. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level concession worker position. Ready to help team achieve company goals. Adaptable concession worker accurate in completing orders, replenishing serving stations and cleaning spills. Assists servers by collecting payments, issuing receipts and setting order trays before delivering food to customers' tables. Light-hearted and friendly professional skilled in customer service.
Overview
1
1
year of professional experience
Work History
Banquet Hall Attendant
North Richland Hills Rec Centre - North Richland Hills
2023.12 - Current
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and guest experience.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
- Executed daily tasks such as restocking supplies, processing payments, and assisting customers with questions or concerns.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Resolved customer complaints in a timely manner, demonstrating professionalism and empathy.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Responded to all customer inquiries thoroughly and professionally.
- Provided exceptional customer service by promptly addressing guest needs and requests.
- Greeted customers and offered them assistance.
Concessions Worker
Ultimate Air Trampoline Park
2023.09 - Current
- Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.
- Enhanced customer satisfaction by providing efficient and friendly service at concession stands.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Maintained a positive attitude while managing long lines or addressing challenging situations with customers.
- Maintained clean, organized workspace according to operational standards.
- Communicated with customers to prepare food items and drinks, complying with requests and preferences.
- Handled cash transactions accurately, ensuring proper change was given and maintaining a balanced register.
- Handled cash and processed payments, sorting bills, and maintaining records of transactions.
- Fostered a welcoming atmosphere through consistent professionalism, courtesy, and attentiveness towards all guests.
- Monitored inventory and notified management of deficiencies or shortages.
- Ensured compliance with health and safety regulations through regular cleaning and sanitization tasks.
- Contributed to event success by efficiently restocking supplies during peak hours or intermissions.
- Responded to customer complaints to help resolve issues.
- Inspected stock to guarantee adequate quantity to meet customer demands.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Replenished serving stations with fresh food and cleaned up spills.
- Brewed coffee and tea and changed out drink station syrups.
Court Monitor
Ultimate Air Trampoline Park
2023.09 - Current
- Kept games moving by maintaining game rules and managing game conflicts.
- Inspected sporting equipment and examined participants to verify compliance with event and safety regulations.
- Effectively noted particular rules, comments, and data as requested.
- Trained staff members on conducting events and following safety procedures.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
- Enforced gymnasium policies such as no foul language, taunting or poor sportsmanship to maintain respectful playing atmosphere.
- Contributed to a positive court environment by addressing concerns of jumpers and maintaining a calm, respectful atmosphere during the court shift .
- Monitored treatment of victims with focus on safety.
- Facilitated communication between court leads, promoting collaboration and optimal decision making.
- Resolved conflicts that arose between jumpers by listening to complaints and finding appropriate solutions.
Education
High School Diploma -
Richland High School
North Richland Hills, TX05.2023
Skills
- Strong Work Ethic
- Patience and understanding
- Team player attitude
- Reliability and punctuality
- Customer Service
- Cleanliness Maintenance
- Professionalism and Courtesy
- Teamwork orientation
- Stress Tolerance
- Cash handling proficiency
- Food safety knowledge
- Food Preparation
- Safety Monitoring
- Supply Restocking
Timeline
Banquet Hall Attendant
North Richland Hills Rec Centre - North Richland Hills
2023.12 - Current
Concessions Worker
Ultimate Air Trampoline Park
2023.09 - Current
Court Monitor
Ultimate Air Trampoline Park
2023.09 - Current
High School Diploma -
Richland High School
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