Alex P. Glaza
Fairport,USA
Summary
To help an organization grow and prosper as well as to maintain their client base by providing strong leadership and direction by meeting robust sales goals.
Diligent Territory Account Manager with solid background in managing client relationships and ensuring customer satisfaction. Proven track record of driving revenue growth through strategic account management and cross-functional collaboration. Demonstrated ability to analyze client needs and deliver tailored solutions, enhancing both client retention and business outcomes.
Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Skilled account management professional with proven track record in fostering client relationships, driving revenue growth, and managing complex accounts. Known for strong focus on team collaboration, adaptability, and delivering results. Expertise includes strategic planning, client communication, and problem-solving. Highly reliable and flexible in meeting changing business needs.
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
33
33
years of professional experience
Work History
Upstate New York- Account Manager
Parksite
01.2021 - 12.2024
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Streamlined internal processes for better efficiency in account management tasks.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Built relationships with customers and community to promote long term business growth.
- Achieved or exceeded company-defined sales quotas.
- Met existing customers to review current services and expand sales opportunities.
- Negotiated prices, terms of sales and service agreements.
- Improved overall team productivity by implementing best practices in organization and time management.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Stone Department Territory Manager
ProVia
08.2018 - 01.2021
- 2020 MVP Territory Manager of the Year
- 2019 Territory Manager of the Year
- All aspects of territory management
- Attend and participate in sales meetings, seminars, and trade shows
- Prepare written presentations, reports, and price quotations
- Plan and organize personal sales strategy by maximizing the return on time investment for the territory/segment
- Work prospect territory consisting of six states
- Establish and manage sales account relationships within the assigned territory
- Identify and pursue new customer acquisition and conduct cold calls for potential leads
- Demonstrate products and service to existing/potential customers and assist them in selecting those best suited to their needs
- Research sources for developing prospective customers and for information to determine their potential
- Delivered customized solutions tailored to individual client needs, increasing overall customer satisfaction levels significantly.
- Built relationships with customers and community to establish long-term business growth.
- Implemented successful sales strategies to drive revenue growth and exceed quarterly quotas consistently.
- Trained and mentored sales representatives in sales techniques and strategies.
- Implemented promotions and marketing campaigns to increase territory sales and brand awareness.
- Drove sales by developing multi-million dollar contract sales.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Organized regular training sessions for team members to enhance their product knowledge and overall sales skills.
- Coordinated trade show participation efforts that led to valuable networking opportunities and increased brand visibility within the industry.
- Managed a diverse portfolio of accounts within the territory, adeptly balancing resource allocation and prioritization to maximize overall business success.
- Demonstrated exceptional presentation skills during client meetings, showcasing product benefits and value propositions effectively.
Sales and Project Manager
Rochester Concrete Design & Pothole Repair
01.2012 - 08.2018
- Responsible for all marketing and sales, customer relations, design plans, project materials and site management
- Close sale by using various customer sales methods (door-to-door, cold calling, and presentations, etc.)
- Attend meetings, sales events and training courses to keep up to date on the latest developments and trends
- Maintain and expand client database within assigned territory
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Monitored project progress, identified risks and took corrective action as needed.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Managed projects from procurement to commission.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Maintained open communication by presenting regular updates on project status to customers.
- Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
- Coordinated material procurement and required services for projects within budget requirements.
- Proved successful working within tight deadlines and a fast-paced environment.
Independent Golf Sales Manufacturer Representative
Glaza Sports
11.2001 - 08.2018
- Companies Represented: Adams Golf, Antigua Sportswear, Cleveland Golf, Tour Edge Golf, Wilson Golf, Greg Norman Sportswear, Ecco Shoes, Izzo Golf Bags and Ogio Golf Bags
- Responsible for all aspects of business in the Upstate New York area, including revenue growth, account base, distribution channels marketing and brand exposure
- Increased sales in my territory by 275% over a four-year period starting in November 2001
- Managed and maintained more than 140 accounts covering in excess of 60,000 square miles
- Provided over 58 product demonstrations for key accounts in my territory
- Attended meetings, sales events and training to keep up to date in trends and industry standards
- Plan and organize personal sales strategy by maximizing the return on time investment for the territory/segment
- Make telephone calls, in-person visits and presentations to existing and prospective customers
Independent Technical Representative
05.1996 - 11.2001
- Responsible for scheduling, preparing and administering demonstration sessions at over 125 golf clubs in Upstate New York
- Performed Demo Days and Custom fittings for Taylor Made Golf Company, Callaway Golf Company, Cleveland Golf Company, and Orlimar Golf Company
Assistant Manager
Big Oak Driving Range and Golf Pro Shop
04.1995 - 11.2001
- Responsible for maintaining and managing the grounds
- Responsible for maintaining product demonstration carts
- Responsible for managing and training the sales staff
Mason
Nino Spano Construction
09.1991 - 05.1996
- Operation of large construction equipment
Education
Some College (No Degree) - Business Management
Monroe Community College
Rochester, NYcustom-fitting specialist schools - Adams Golf Company, Wilson Golf Company, Titleist Golf Company, Tommy Armour Golf Company, Callaway Golf Company, Taylor Made Golf Company
01.2000
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Customer satisfaction
- Relationship building
- Strategic planning
- Relationship building and management
- Sales development
- Networking skills
- Team Training
- Project management
- Documentation and reporting
- Customer relationship management (CRM)
- Marketing
- Territory management
- Business development and planning
- Staff management
- Sales expertise
- Sales techniques
- Sales meetings and orientations
- Client relationship management
- Goal oriented
- Issue resolution
- Client relationship building
- Sales reporting
- Revenue generation
- CRM software
Customfittingspecialistschools
- Adams Golf Company, 1995-2000
- Wilson Golf Company, 1995-2000
- Titleist Golf Company, 1995-2000
- Tommy Armour Golf Company, 1995-2000
- Callaway Golf Company, 1995-2000
- Taylor Made Golf Company, 1995-2000
Awards
- ProVia MVP Salesman of the Year, 2020
- ProVia Salesman of the Year, 2019
- Wilson Golf Salesman of the Year, 2010
- Adams Million Dollar Club Award, 2004
- Adams Million Dollar Club Award, 2003
- Adams Million Dollar Club Award, 2002
- Adams Northeastern Salesman of the Year, 2002
- Adams Rookie of the Year, 2001
Coursework
- David Sandler Sales Training Course, 2014
- Jeffrey J. Fox Sales Training Course, 2005
- John Costigan Sales Training Course, 2004
Timeline
Upstate New York- Account Manager
Parksite
01.2021 - 12.2024
Stone Department Territory Manager
ProVia
08.2018 - 01.2021
Sales and Project Manager
Rochester Concrete Design & Pothole Repair
01.2012 - 08.2018
Independent Golf Sales Manufacturer Representative
Glaza Sports
11.2001 - 08.2018
Independent Technical Representative
05.1996 - 11.2001
Assistant Manager
Big Oak Driving Range and Golf Pro Shop
04.1995 - 11.2001
Mason
Nino Spano Construction
09.1991 - 05.1996
Some College (No Degree) - Business Management
Monroe Community College