Alexander Goff
Bedford,TX
Summary
Energetic individual with background in fast food and counter service, skilled in efficient order handling and customer satisfaction. Demonstrated ability to maintain high cleanliness standards and manage inventory effectively, ensuring smooth operation of fast-paced environments. Known for strong communication skills and capability to work well under pressure, contributing positively to team dynamics and customer experience. Improved workflow through innovative organization methods, enhancing overall service speed and quality.
Overview
2
2
years of professional experience
Work History
Drive Thru
Taco Bell
Bedford, TX
07.2023 - Current
- Adhered to company policies related to order processing times and customer satisfaction standards.
- Verified that all ingredients were available before taking an order.
- Monitored inventory levels of products used for taking orders such as cutlery, napkins, straws.
- Resolved customer complaints in a professional manner while following company policies and procedures.
- Took orders from customers over the phone and in person.
- Checked stock levels of food items and alerted managers when supplies needed to be replenished.
- Ensured accuracy of all orders before submitting them to the kitchen staff.
- Pleasantly greeted and welcomed customers to establishment prior to taking food order.
- Processed payments for orders with cash, credit cards, or other payment methods.
Host
Texas Roadhouse
Bedford, TX
05.2022 - 05.2023
- Greeted guests upon arrival and provided them with menus.
- Took reservations over phone and in person.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Provided customers with accurate wait times and monitored waiting list.
- Assisted servers in seating guests by escorting them to their tables.
- Contributed to team efforts by accomplishing related tasks as needed.
- Resolved conflicts between customers when necessary.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Greeted customers, answered questions and recommended specials to increase profits.
Education
High School Diploma -
Trinity High School
Euless, TX05-2024
Skills
- Customer Engagement
- Menu knowledge
- Complaint Handling
- Company policies
- Product Promotion
- Stress Tolerance
- Concise time management
- Time management abilities
Affiliations
- Time efficient
- Responsible
- Good Driving Record
- I love to drive
- Team Player
Timeline
Drive Thru
Taco Bell
07.2023 - Current
Host
Texas Roadhouse
05.2022 - 05.2023
High School Diploma -
Trinity High School