Summary
Overview
Work History
Education
Skills
Timeline
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ALEXANDER GONZALES

Summary

An accomplished leader and mentor with a strong background in vehicle production dedicated to creating a culture of growth and empowerment. I am actively seeking a position where I can apply my extensive management experience to enhance operational efficiency, boost employee morale, and consistently deliver exceptional results for both my prospective employer and team members.

Overview

8
8
years of professional experience

Work History

Service Manager

Almaden Automotive
07.2024 - Current
  • Foster long-term client relationships through transparent communication, service reminders, and follow-ups.
  • Plan and implement monthly advertising campaigns (social media, Google Ads, Yelp)
  • Design and manage local promotions and customer loyalty programs, increasing repeat business by 29%.
  • Resolve customer concerns promptly and professionally, maintaining a 4.7/5.0 average rating on Google Reviews.
  • Provided customer estimates and coordinated service write-ups with technicians.
  • Develop and enforce shop procedures that maintain a clean, welcoming, and safe environment for customers and staff.

Associate Manager - Training & Development

Tesla
01.2023 - 04.2024
  • Collaborated with senior leaders to create comprehensive training materials tailored to meet the specific needs of diverse teams across Tesla Networks.
  • Facilitated leadership development courses focusing on coaching, conflict resolution, and performance management, resulting in a 20% improvement in leadership effectiveness.
  • Evaluated training effectiveness through feedback surveys, performance metrics, and post training assessments, continuously refining content for maximum impact.
  • Provided ongoing coaching and support to employees to reinforce learning objectives and foster continuous professional development.

Associate Production Manager - End of Line

Tesla
01.2020 - 01.2023
  • Managed the post-production inspection of vehicle performance and durability, conducting audits and evaluations to identify areas to optimize and streamline vehicle testing.
  • Investigated and resolved KPI issues related to Paint, body, Computer systems, general assembly, utilizing root cause analysis and problem-solving techniques to implement effective solutions.
  • Conducted time studies and process analyses to identify bottlenecks and inefficiencies in production operations, implementing solutions to minimize downtime and improve overall productivity.
  • Developed and maintained standardized operating procedures crucial for production, incorporating Process Failure Modes Effects Analysis (PFMEA) to guarantee efficient operations.

Supervisor - Outbound Logistics

Tesla
09.2017 - 01.2020
  • Developed and maintained key performance indicators (KPIs) to track outbound logistics performance, including fill rates, on-time delivery, and shipping accuracy.
  • Collaborated cross-functionally with demand planning, service centers, and supply chain teams to forecast demand, allocate resources, and prioritize shipments based on customer deliveries.
  • Coordinated with internal fleet and 3PL carriers to schedule deliveries and pickups, ensuring timely arrival and departure of shipments to meet production and customer delivery schedules.
  • Implemented inventory management systems and best practices to accurately track incoming and outgoing vehicles, optimize storage space, and minimize inventory dwell.

Education

High School Diploma -

Calla High School
Manteca, CA
06-2012

Skills

  • Microsoft Applications
  • Forklift Certified
  • A3 Problem Solving
  • Lean Manufacturing
  • Training Facilitator
  • California HACCP Certified

Timeline

Service Manager

Almaden Automotive
07.2024 - Current

Associate Manager - Training & Development

Tesla
01.2023 - 04.2024

Associate Production Manager - End of Line

Tesla
01.2020 - 01.2023

Supervisor - Outbound Logistics

Tesla
09.2017 - 01.2020

High School Diploma -

Calla High School

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