Alexander Gonzalez
Brentwood
Summary
I consider myself a talented Manager with team leadership, planning and organizational skills. These were built during my time in Retail. I can confidently equip employees to independently handle daily functions and meet customer needs.
I am a diligent trainer and mentor who believes in a results-driven approach. I look to foster a Productive work environment equipped with product knowledge and great service.
Overview
11
11
years of professional experience
Work History
Associate Manager
Acreage Holdings The Botanist
01.2024 - Current
- Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
- Remedied issues and conflicts among workers using negotiation and active listening.
- Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
- Optimized workflow processes to reduce bottlenecks and increase overall effectiveness.
Assistant Retail Store Manager
Cresco Labs
05.2022 - Current
- Observed team members interacting with customers and privately offered feedback and coaching to improve skills.
- Greeted customers and offered assistance in finding needed items.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Retail Associate Manager
T-Mobile
06.2013 - 01.2021
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
- Taught junior employees how to meet operational and sales goals with proactive strategies.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Delivered service and support to each customer, paving way for future business opportunities.
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
Education
Some College (No Degree) - Business
Nassau Community College
Garden City, NYSkills
- Relationship building
- Customer service excellence
- Strategic brand networking
- Brand development and awareness
- Multitasking
- Friendly, positive attitude
- Passionate about the power of building a culture
- Management Team Building
- Task Delegation
- Staff Management
- Product and service knowledge
Languages
Spanish
Native or Bilingual
Timeline
Associate Manager
Acreage Holdings The Botanist
01.2024 - Current
Assistant Retail Store Manager
Cresco Labs
05.2022 - Current
Retail Associate Manager
T-Mobile
06.2013 - 01.2021
Some College (No Degree) - Business
Nassau Community College