Alexander Gonzalez
Oak Lawn,IL
Summary
Versatile and dedicated, I excelled at Jiffy Lube Association Of Franchises by enhancing vehicle safety and performance, showcasing my oil change expertise and problem-solving skills. Achieved high customer satisfaction through meticulous inspections and maintenance, demonstrating reliability and a team-player attitude. Proven ability to thrive in fast-paced environments, ensuring quality and efficiency.
Overview
6
6
years of professional experience
Work History
Automotive Lube Technician
Jiffy Lube Association Of Franchises
05.2024 - Current
- Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Performed thorough vehicle inspections to identify potential problems before they escalated into costly repairs.
- Improved customer satisfaction by providing efficient and accurate automotive maintenance services.
- Monitored and upheld shop standards to prevent risks.
- Assisted in inventory management, ensuring the timely replenishment of necessary supplies and tools.
- Contributed to a positive customer experience by providing attentive service from start to finish during each appointment.
- Delivered exceptional results under high-pressure situations while working on multiple vehicles simultaneously during peak service times.
CSA
Walgreens
08.2021 - 02.2024
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
- Provided exceptional service to customers by actively listening to their needs and offering personalized solutions.
- Balanced multiple priorities during peak times while maintaining composure under pressure situations.
- Maintained a clean and organized store environment for optimal customer experience.
- Answered customer questions about product availability and shipment times.
- Maintained clean and organized work environment to maintain customer safety.
Line Cook
Capri Pizza
06.2019 - 07.2021
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Education
Hammond Central
Hammond, IN06.2023
Skills
- Oil change expertise
- Problem-solving
- Battery replacements
- Oil changes
- Battery testing
- Tire changing and rotation
- Active listening
- Spark plug replacement
- Parts replacement
- Reliability
- Multitasking Abilities
- Time management
- Team player
- Willing to learn
Accomplishments
While here at the jiffy lube my training led to new highs and better positions that helped teach me brand new skills of the trade. Currently sitting at Master Tech here but looking to excel.
Timeline
Automotive Lube Technician
Jiffy Lube Association Of Franchises
05.2024 - Current
CSA
Walgreens
08.2021 - 02.2024
Line Cook
Capri Pizza
06.2019 - 07.2021
Hammond Central