Alexander Gonzalez
Miami,USA
Summary
Dynamic Account Manager with a track record of success at Worldwide Flight Services, utilizing robust leadership and project management abilities to optimize operational efficiency. Skilled in customer relationship management and safety compliance, consistently achieving performance improvements, and promoting team collaboration. Developed impactful training programs that enhance team skills, and drive superior results. Dedicated professional, successful at handling numerous clients and difficult individuals. Focused on attending to various customer needs, with a history of achieving and exceeding expectations. Expert salesperson and team leader. Multi-talented Sales Assistant, adept at handling any store department. Talent for inventory management and documentation. Ambitious in advancing personal expertise and company sales performance.
Overview
21
21
years of professional experience
Work History
Account Manager
WORLDWIDE FLIGHT SERVICES
Miami, USA
08.2022 - Current
- To efficiently and profitably manage and direct activities by providing a safe, quality product covering a range of ground handling services to its customers
- Accountable for daily operations
- Maintain and improve customer and company safety and quality standards
- Maintain good relations with customers and airport authorities
- Manage and control all staff assignments
- Hold daily briefings with all levels of management
- Provide support to front line management
- Coach and train all employees to effectively improve operations
- Ensure workforce adherence to company policies and procedures
- Other duties as assigned
- Plan and conduct tasks to Supervisors and MOD
- Provide tasks guidance and supervision to individuals throughout project development
- Maintain monthly and or annual invoicing and budget analysis
- Accountable for conducting IT security screening to vet potential contract providers
- Plan for product testing and evaluate individuals during product validation
- Design operational personnel training guide to set as performance requirements and standard company operating procedure
Manager on duty
WORLDWIDE FLIGHT SERVICES
Miami, USA
07.2019 - 08.2022
Facility Admin
CARGO AIRPORT SERVICES
Miami, USA
03.2014 - 07.2019
- Demonstrated attention to detail by developing an effective imaging filing process
- Responsible for duties including the preparation and filing of all documents
- Organized and coordinated production of documents
- Conducted the bates-stamping, redaction, and indexing of documents
- Maintained integrity when working on employees’ files
- Supported professionals by conducting translation of documents, arranging meetings
- Controlled and maintained the office supply stock
- Showed decision making and problem-solving skills in resolving daily employee complaints in the department
- Showed integrity when processing employee payroll, paid time off, and attendance
- Self-managed and administer office services by organizing operations and procedures
- Make all billing process
Facility Admin
CARGO SERVICES INC, USA
Miami, USA
12.2011 - 02.2014
- Demonstrated attention to detail by developing an effective imaging filing process
- Responsible for duties including the preparation and filing of all documents
- Organized and coordinated production of documents
- Conducted the bates-stamping, redaction, and indexing of documents
- Maintained integrity when working on employees’ files
- Supported professionals by conducting translation of documents, arranging meetings
- Controlled and maintained the office supply stock
- Showed decision making and problem-solving skills in resolving daily employee complaints in the department
- Showed integrity when processing employee payroll, paid time off, and attendance
- Self-managed and administer office services by organizing operations and procedures
- Make all billing process
Information Technology Director
C&T CHARTERS
12.2006 - 12.2011
Ramp Operation Supervisor
LAN Chile Airlines
02.2004 - 12.2006
Education
POSTGRADUATE NETWORK ADMIN AND IT -
12.2003
Informatic Engineer -
CAMAGUEY, CUBA UNIVERSITI
CAMAGUEY, CUBA07.2003
Skills
- Microsoft Office
- ADP
- Time and Attendance
- Management performance
- Trainings
- Technology
- Leadership skills
- Team management
- Time management
- Problem solving
- Customer relationship management
- Project management
- Safety compliance
- Team building
- Effective communication
References
Current employer references will be available upon request.
Timeline
Account Manager
WORLDWIDE FLIGHT SERVICES
08.2022 - Current
Manager on duty
WORLDWIDE FLIGHT SERVICES
07.2019 - 08.2022
Facility Admin
CARGO AIRPORT SERVICES
03.2014 - 07.2019
Facility Admin
CARGO SERVICES INC, USA
12.2011 - 02.2014
Information Technology Director
C&T CHARTERS
12.2006 - 12.2011
Ramp Operation Supervisor
LAN Chile Airlines
02.2004 - 12.2006
POSTGRADUATE NETWORK ADMIN AND IT -
Informatic Engineer -
CAMAGUEY, CUBA UNIVERSITI
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