Alexander Gonzalez
Perth Amboy,NJ
Summary
Professional with strong background in system support and IT infrastructure management. Skilled in troubleshooting, network configuration, and software deployment. Known for effective collaboration and adaptability, ensuring reliable performance and seamless integration of solutions. Highly valued for problem-solving abilities, communication skills, and results-driven approach.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior System Support Engineer
TCS Tata Consultancy Services
02.2020 - Current
- Company Overview: Global IT services, consulting, and business solutions organization, working with Sanofi-Aventis
- Hardware, troubleshoot, Lenovo Laptops
- Microsoft 365 Support, Outlook, One Drive
- Microsoft Intune provisioning
- Zoom and Barco ClickShare meeting support
- SNOW ticketing system
- Windows 10 and 11 support
- Blannco Drive Eraser
- Zscaler VPN support
- Mac Support
- Intune Comp Portal for Mobile device support
- Global IT services, consulting, and business solutions organization, working with Sanofi-Aventis
OSS Deskside Support
ComputaCenter
08.2017 - 02.2020
- Company Overview: IT services and solutions provider, working with Sanofi
- Maintain, troubleshoot, and provide technical support for workstations
- Perform data migrations to new systems while ensuring all data is properly migrated from the old system
- Provide overview of hardware and software to clients
- Provide solutions to meet client needs
- Create work order for techs to deploy and return assets
- Manage general incident queue to properly route to technicians
- IT services and solutions provider, working with Sanofi
OSS VIP Deskside Support
C3i Staffing
10.2015 - 08.2017
- Company Overview: Staffing services for various clients including Sanofi-Aventis
- Place hardware order of equipment for VIPs
- Deploy and configure new equipment for VIPs
- Troubleshoot hardware issues with a wide range of devices local printers, laptops, MACs, iPhones and iPads
- AirWatch agent device enrollment for iPhones and iPads
- Deployment and support of Windows 7 and 10
- Skype for Business support
- Active Directory for managing computer and user accounts
- Advise VIP clients on new technology
- Special Event support for external FDA events
- Create tickets and manage incident queue to track all work on a daily basics
- Staffing services for various clients including Sanofi-Aventis
IMAC Technician
KForce Staffing
01.2013 - 10.2015
- Company Overview: Staffing services for various clients including Sanofi
- Data backup and migration
- New hardware setup
- Local printer setup and configuration
- Program installation and configuration
- Promise ticketing
- Staffing services for various clients including Sanofi
System Technical Support
IBM AT AT&T RESEARCH AND DEVELOPMENT
08.2009 - 12.2012
- Company Overview: Research and development services in telecommunications and technology
- Vantive web-based ticketing system experience
- WinPe reimaging, SMS/SCCM and Active Directory
- Hardware and Software troubleshooting on HPs, IBMs and Dells
- Pointsec Disk Encryption, McAfee Anti-virus, MS-office Outlook Exchange 2007, 2010
- IMAC, Lease Rolls, virus removal, data backup and restore, data wiping and installs
- Escalate hardware calls to vendors and follow up with clients
- Research and development services in telecommunications and technology
Education
Associate of Applied Science - Computer Science
Middlesex County College
Edison, NJ05.2009
Skills
- Hardware troubleshooting
- Microsoft 365 support
- Windows support
- Active Directory
- Device management
- Incident management
- Meeting support
- Data migration
Certification
Network+ Certified
CompTia A+ Certified
Languages
Spanish
Native or Bilingual
Software
Microsoft Office 365
Adobe
Timeline
Senior System Support Engineer
TCS Tata Consultancy Services
02.2020 - Current
OSS Deskside Support
ComputaCenter
08.2017 - 02.2020
OSS VIP Deskside Support
C3i Staffing
10.2015 - 08.2017
IMAC Technician
KForce Staffing
01.2013 - 10.2015
System Technical Support
IBM AT AT&T RESEARCH AND DEVELOPMENT
08.2009 - 12.2012
Associate of Applied Science - Computer Science
Middlesex County College
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