Alexander Goodwin
Tuscaloosa,AL
Summary
Dynamic Operations Manager at The University of Alabama with a proven track record in enhancing performance outcomes through effective team leadership and strategic problem-solving. Skilled in operations management and employee motivation, I foster collaboration and improve customer satisfaction, ensuring timely delivery of services while developing staff capabilities.
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.
Overview
16
16
years of professional experience
Work History
Operations Manager
The University of Alabama
09.2014 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Facilitated smooth collaboration between departments through clear communication channels.
Production Manager
Servpro
07.2009 - 09.2014
- Resolved issues quickly to maintain productivity goals.
- Managed multiple projects concurrently, ensuring timely completion and meeting deadlines.
- Oversaw quality control efforts, maintaining strict adherence to organizational standards and regulatory requirements while achieving high levels of customer satisfaction.
- Reviewed maintenance and repair problems to determine appropriate action for resolution.
- Determined suitable crew requirements, scheduled employees.
- Coordinated with sales and marketing departments to align production schedules with demand forecasts, maximizing both efficiency and customer satisfaction.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
Education
GED -
Spark State Tech
Eufaula, AL07-1997
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operations monitoring
- Decision-making
- Employee relations and conflict resolution
- Planning and implementation
- Staff training
- Staff management
- Operations oversight
- Performance monitoring
- Employee motivation
- Staff development
Timeline
Operations Manager
The University of Alabama
09.2014 - Current
Production Manager
Servpro
07.2009 - 09.2014
GED -
Spark State Tech
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