Alexander Goris
Canton,GA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Remote, Customer Service, Data Entry, Document Processing or Audio Engineering] positions. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Mixing Engineer
ITM Music
02.2017 - 06.2019
- Collaborated with producers and performers to determine and achieve desired sound for productions.
- Captured and recorded audio using standard field audio equipment.
- Mixed and mastered vocal arrangements and music compositions, and optimized songs and albums.
- Used [Ableton Live] and [Pro tools] to mix and edit tracks.
- Prepared for recording sessions by selecting and setting up microphones.
- Regulated volume level and sound quality during recording sessions.
- Enhanced sound quality and added various sound effects to recordings.
- Set up and tested equipment prior to events, broadcasts and recordings.
- Adjusted sound according to variances in temperature and tonal needs.
- Separated instruments, vocals and peripheral sounds and mixed during post-production stage.
- Executed field and studio audio at highest level of quality, meeting producer and client expectations
- Performed site surveys to determine and design appropriate setup and audio equipment needs for various types of live events.
- Maintained and repaired sound equipment.
- Performed sound quality checks and front-of-house mixing to maintain company sound system.
- Performed high-quality recording, mixing, mastering, sound design and production in [Music]-based professional studio.
Manager
DJF'S Tech
03.2016 - 09.2018
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Propelled continuous improvements and strategically capitalized on current market trends.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Completed store opening and closing procedures by counting drawers and managing security.
- Assisted sales team with completing customer transactions and managing issues.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Identified and responded to customer requests and concerns through email, online chat and phone for both English and [Spanish]-speaking customers.
- Met customer call guidelines for service levels, handle time and productivity.
- Communicated professionally with colleagues, freelancers and clients.
- Operated POS system to itemize and complete average of [5] customer purchases.
- Greeted customers and helped with product questions, selections and purchases.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Answered questions about store policies and addressed customer concerns.
- Used POS system to process sales, returns, online orders and gift card activations.
- Issued receipts and processed refunds, credits or exchanges.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Spoke to customers in native language to increase loyalty and establish relationships.
Floor Staff Member
Regal Cinemas
01.2014 - 03.2015
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Alerted customers to upcoming sales events and promotions.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Logged reports, expenses, receipts and sales documents into digital database.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Informed customers of current store promotions to encourage additional sales purchases.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Prioritized helping customers over completing other routine tasks in store.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Assisted customers with signing up for store loyalty programs and provided details about key benefits.
- Processed accurate credit, debit, check and cash sales transactions for more than [50] customer orders per day.
Education
GED -
Walter Panas High School
Cortlandt Manor, NY04.2015
Skills
- Digital Sound Editing
- Active Listening
- Client Relations
- Audio Signal Processing
- Critical Thinking
- Complex Problem-Solving
- Client Needs Assessment
- Data Entry Software
- Credit Card Payment Processing
- Customer Relationship Management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Certification
- [ SoundGrid 101,201 & 301], [Waves Tech] -
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Mixing Engineer
ITM Music
02.2017 - 06.2019
Manager
DJF'S Tech
03.2016 - 09.2018
Floor Staff Member
Regal Cinemas
01.2014 - 03.2015
GED -
Walter Panas High School