Alexander Gracia
Kissimmee,FL
Summary
Detail-oriented Manager successful in building and motivating dynamic teams while cultivating company culture comfortable for staff and highly productive. Motivated team leader driven to cut company costs and boost revenue through innovative management and sales techniques.
Overview
14
14
years of professional experience
Work History
Project Manager
Trimark SS Kemp
Cleveland, OH
09.2017 - Current
- Led meetings with internal team members, consultants and contractors.
- Prepared cost estimates for projects of varying sizes.
- Determined project staffing needs and led resource management.
- Identified needs and coordinated resource allocation to deliver quality standards on time and within budget.
- Created team objectives and roles with specific goals outlined for each individual.
- Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
- Focused on project monitoring and management by developing forecasts and tracking expenses.
- Modified project plans when needed to better align with organizational objectives.
- Conducted periodic inspections of job sites for quality and progress.
- Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
Account Manager
Cjs Global Janitorial Services
Orlando, FL
08.2012 - 06.2017
- Acted as main point of contact in matters relating to client concerns and needs.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Developed successful customer relationships and quickly resolved service requests to increase sales.
- Negotiated contracts and closed agreements to maximize profits.
- Pitched to new clients by leveraging client base and targeting strategic partnerships.
- Recognized security risks to properly handle situations.
- Built and maintained productive relationships with customers and internal partners.
- Kept accurate records pertaining to inventory and account notes, documenting any contract updates and renewals.
Crew Member
Wendys Fast Food
Orlando, FL
06.2010 - 02.2012
- Prepared food for various recipes by washing, peeling and dicing ingredients.
- Served food quickly for positive guest experiences.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Interacted pleasantly with guests to deliver quality customer service.
Education
High School Diploma -
Beyond Carrer And Institute Center
Kissimmee, FL05-2017
Skills
- Order Management
- Relationship building and management
- Operations Management
- Staff Development
- Team Development
- Facility Inspections
- Staff Scheduling
- Sales minded
- Product and service sales
- Employee Scheduling
- Recruitment and hiring
- Customer Relationship Management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Project Manager
Trimark SS Kemp
09.2017 - Current
Account Manager
Cjs Global Janitorial Services
08.2012 - 06.2017
Crew Member
Wendys Fast Food
06.2010 - 02.2012
High School Diploma -
Beyond Carrer And Institute Center
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