Alexander Guccione

Central Transport, LLC

08.2021 - Current

Optimized customer support by taking back-to-back phone calls while hold and wait times for assistance were high while still effectively solving issues with a very low call average time.
Ran detailed Shipment Rates and Prices for customers. This was very important as incorrect rates would need to be honored to the customer and could've resulted in massive revenue loss.
Developed multi-tasking skills which gave me the ability to write emails, assist on the phone, and help others simultaneously.
Escalated internal company issues when procedures were violated by various terminals across the United States.
Developed strong company knowledge and an understanding of customers' frustration and always went above and beyond to assist them.
Provided Training and assistance with numerous new hires, contributing to their successful integration into the team.
Analyzed current work procedures and made improvements to current training documents/tools.

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Summary