Alexander Gutierrez
Miami,US
Summary
Certified Water Distribution System Operator (Level 3) with hands-on experience at Miami-Dade Water and Sewer Department (WASD). Expert in utility infrastructure inspection, leak detection, and GIS data verification. Dedicated to maintaining FDEP and WASD compliance standards. Seeking to transition technical field expertise into the Projects Inspector 1 role.
Overview
9
9
years of professional experience
1
1
Certification
Work History
W&S SERVICE TECHNICIAN 2
Miami-Dade Water and Sewer Department
Miami, US
01.2025 - Current
- Field inspection & troubleshooting involving executing advanced leak detection and diagnostic inspections for underground water mains to identify design and infrastructure conflicts.
- Regulatory Compliance maintained through rigorous pressure and flow testing to ensure system health and adherence to county and state safety standards.
- Manage contractor coordination by collaborating directly with external partners to resolve excavation conflicts and ensure adherence to Sunshine State (811) regulations.
- Technical reporting consisting of preparing detailed documentation and daily field results for executive briefings, facilitating data-driven maintenance and repair planning.
- Streamlined field task management, contributing to a countywide water system health assessment ahead of schedule.
GIS FIELD TECHNICIAN
Miami-Dade Water and Sewer Department
Miami, US
12.2019 - 12.2024
- Conducted thorough analyses of utility data using ArcGIS, enhancing infrastructure planning and improving maintenance efficiency.
- Utilized ArcGIS and InfraMap to map and analyze underground utility data for infrastructure maintenance and planning.
- Performed GPS-based location and field verification of pipelines, uploading data into county GIS systems.
- Compared contractor As-Builts against internal Atlas Maps; submitted spatial data correction reports.
- Prepared Excel-based reports and PowerPoint presentations to communicate findings with supervisors.
CASHIER / CUSTOMER SERVICE
Zara Inditex
Miami Beach, US
08.2017 - 11.2019
- Resolved customer complaints at frontline through clear policy communication, enhancing issue resolution efficiency.
- Collaborated with team members to tackle complex service challenges, boosting customer satisfaction and resolution speed.
- Cross-trained across multiple departments during high-volume periods to ensure consistent service delivery and operational support.
- Adhered to store policies while managing high-traffic customer interactions, ensuring consistent service quality.
Education
Bachelor of Business Administration - Finance
Florida International University
Miami, FLSkills
- Water/Sewer Infrastructure Inspection
- Leak Detection
- Pressure/Flow Testing
- Utility Locating
- Code Compliance
- ArcGIS
- InfraMap
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Word
- As-Built Drawing
- Blueprint Reading
- Effective communication
- Attention to detail
Certification
- Water Distribution System Operator License - Level 3, Florida Department of Environmental Protection (FDEP)
- FDOT Approved Temporary Traffic Control (TTC)
Languages
- English (Native)
- Spanish (Native)
Timeline
W&S SERVICE TECHNICIAN 2
Miami-Dade Water and Sewer Department
01.2025 - Current
GIS FIELD TECHNICIAN
Miami-Dade Water and Sewer Department
12.2019 - 12.2024
CASHIER / CUSTOMER SERVICE
Zara Inditex
08.2017 - 11.2019
Bachelor of Business Administration - Finance
Florida International University