Alexander Haack
Beaverton,OR
Summary
Attentive Customer Service Representative with 10 years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player.
Overview
7
7
years of professional experience
Work History
Barista
OHSU
07.2023 - Current
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Used POS system to accurately enter orders and process payments.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Freelance Professional Illustrator
Self Employed
09.2018 - Current
- Streamlined the creative process by utilizing various digital tools and software for illustration purposes.
- Experimented with variety of styles and techniques to produce unique works of art.
- Optimized workflow efficiency by organizing digital assets in an easily accessible manner for team use.
- Consistently produced high-quality artwork under tight deadlines, resulting in increased client retention rates.
Shift Supervisor
Starbucks
08.2020 - 07.2023
- Enforced company policies and regulations with employees.
- Cultivated professional working relationships with peers and supervisors.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
Barista Trainer
Starbucks
05.2018 - 08.2020
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new employees in groups and in one-on-one scenarios.
- Developed customized training programs tailored to individual barista needs and skill levels.
- Collaborated with managers to implement effective staff scheduling, minimizing labor costs while ensuring optimal coverage during peak hours.
Barista
Starbucks
05.2017 - 11.2018
- Used POS system to accurately enter orders and process payments.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Promoted additional items with beverages, increasing store sales.
Education
High School Diploma -
Sherwood High School
Portland, OR06.2014
Skills
- Responsible
- Critical Thinker
- Fast Learner
- Professional
- Motivated
- Communicative
- Detail Oriented
- Time-Management
- Training
- Sales
- Cash Handling
- Collaborative work ethic
- Inventory management
- Microsoft Suite
- Food handling
- Adaptable
- Management
- Workstation Maintenance
- Professional Demeanor
- Food Serving and Preparation
- Exceptional customer service
- Excellent memory
Timeline
Barista
OHSU
07.2023 - Current
Shift Supervisor
Starbucks
08.2020 - 07.2023
Freelance Professional Illustrator
Self Employed
09.2018 - Current
Barista Trainer
Starbucks
05.2018 - 08.2020
Barista
Starbucks
05.2017 - 11.2018
High School Diploma -
Sherwood High School