Alexander Hales
Perris,CA
Summary
Upbeat, customer-focused Sales Associate with 10 years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge. Responsible and friendly, I aim to make customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking and punctual with excellent interpersonal and organizational skills. Hardworking and reliable associate with strong ability in multi tasking. Highly proactive and punctual with team-oriented mentality.
Overview
11
11
years of professional experience
Work History
Server Assistant
Steak 48
Del Mar , CA
2023.07 - Current
- Greeted guests and answered any questions they had about the menu.
- Provided excellent customer service to ensure a pleasant dining experience for all patrons.
- Assisted servers with carrying food from kitchen to tables, refilling drinks, and clearing away dirty dishes.
- Organized menus, silverware, and condiments at each table prior to seating guests.
- Maintained cleanliness of dining area by wiping down tables after each seating.
- Followed health code standards while handling food and beverage items.
- Performed opening and closing duties such as restocking supplies, setting up workstations, cleaning counters.
- Ensured that all utensils were sanitized properly before use.
- Responded promptly to requests from servers or other staff members.
- Communicated effectively with other personnel to coordinate tasks efficiently.
- Assisted in training new server assistants on job responsibilities and procedures.
- Prepared coffee and tea according to customers' orders using proper brewing techniques.
- Inspected restaurant equipment regularly for maintenance issues or malfunctions.
- Recorded accurate inventory counts of beverages, condiments and other supplies.
- Participated in weekly meetings with management team to discuss operational goals.
Inside Lawn and Garden
Lowes Home Improvment
Moreno Valley , CA
2020.08 - 2021.02
- Managed customer orders smoothly, including processing payments and helping with bulky or heavy loads.
- Kept stock healthy by watering on-schedule and deadheading flowers to promote additional blooms.
- Maintained well-stocked, organized and attractively merchandised garden items.
- Moved large pallets and heavy items with pallet jacks and forklifts.
- Cleared out older items to make way for new seasonal offerings with skilled use of sales displays and special pricing.
- Helped customers select optimal plants, tools and accessory purchases for specific needs.
- Stayed up to date on store promotions, payment policies and security practices.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Greeted guests and answered any questions they had about the menu.
- Provided excellent customer service to ensure a pleasant dining experience for all patrons.
- Assisted servers with carrying food from kitchen to tables, refilling drinks, and clearing away dirty dishes.
- Organized menus, silverware, and condiments at each table prior to seating guests.
- Checked in with customers throughout their meal to ensure satisfaction.
- Resolved customer complaints swiftly and professionally when needed.
- Restocked bar items such as napkins, straws, cups and glassware as necessary.
- Maintained cleanliness of dining area by wiping down tables after each seating.
- Followed health code standards while handling food and beverage items.
- Performed opening and closing duties such as restocking supplies, setting up workstations, cleaning counters.
Sales Associate
RadioShack
Bozeman , MT
2015.11 - 2018.09
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
Deli Clerk
smiths
Bozeman , MT
2016.06 - 2017.08
- Made orders by slicing, weighing, packaging and pricing meats and cheeses.
- Distributed new item samples to customers in order to provide opportunities for individuals to try products before purchase.
- Communicated effectively with deli counter customers to answer questions and make recommendations.
- Received new inventory and rotated stock by dates to keep items fresh and usable.
- Organized ingredients and restocked supplies to prepare for busy periods.
- Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
- Used mental math and available tools to total materials needed, costs and payment due quickly and efficiently.
- Stayed calm and professional in all situations and resolved conflicts to customer satisfaction.
- Updated displays, cases and other customer-facing areas to increase sales of special items.
- Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
- Removed food items from inventory and restocked refrigerated and frozen cases to maintain product availability.
- Observed key food safety procedures by checking proper storage and appropriate temperatures for cold and frozen items.
- Cleaned utensils, dishes and glasses for customer use.
- Followed recipes and customer requests to prepare high-quality, delicious meals.
Floor Associate
Bikes and Beyond
Coronado , CA
2013.06 - 2015.10
- Processed payments and maintained accurate drawers to meet financial targets.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
- Contacted customers and billing parties about overdue rentals and requested expected date of return.
- Answered telephones to assist customers and resolve issues.
- Collected payment by processing credit card transactions.
- Collected and recorded rental payments and late fees for entry into various financial reports related to forecasting, budgeting, expenditure scheduling and bill paying.
- Protected staff and customers from infection by cleaning and sanitizing surfaces and equipment.
- Signed for delivered items, unpacked boxes, posted received products into inventory and restocked items properly.
- Resolved customer complaints and fostered customer retention and loyalty.
Restaurant Busser
Lil Piggy's BBQ
Coronado , CA
2012.08 - 2015.10
- Served water, coffee and soft drinks and offered refills to promote excellent customer service.
- Cleared, cleaned and sanitized booth and chair cushions and tables.
- Swept, mopped and removed debris from dining room floors.
- Supported wait staff by setting up and replenishing condiment stands, trash containers liners and bus stations.
- Organized bus cart and returned to side station after each use.
- Transported filled bus tubs to kitchen dishwashing area.
- Maintained table setting by removing courses as completed and replenishing utensils.
- Restocked condiments and drink station supplies to maintain customer satisfaction.
- Monitored customer movements and quickly cleared empty tables for future customers.
- Cleared tables efficiently to maintain high turnover rate and minimize wait times.
- Backed up cashier staff to process customer orders and payments.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Supported serving staff in delivering accurate and well-presented food orders.
- Greeted guests with friendliness and professionalism.
Education
High School Diploma -
Martin Luther King Jr. High School
Riverside, CA06.2012
Some College (No Degree) -
Riverside City College
Riverside, CASkills
- Training & Development
- Leadership
- Communication
- Time management
- People skills
- Relationship building
- Organization
References
References available upon request.
Timeline
Server Assistant
Steak 48
2023.07 - Current
Inside Lawn and Garden
Lowes Home Improvment
2020.08 - 2021.02
Deli Clerk
smiths
2016.06 - 2017.08
Sales Associate
RadioShack
2015.11 - 2018.09
Floor Associate
Bikes and Beyond
2013.06 - 2015.10
Restaurant Busser
Lil Piggy's BBQ
2012.08 - 2015.10
High School Diploma -
Martin Luther King Jr. High School
Some College (No Degree) -
Riverside City College
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