Alexander Hamilton

• Give Seminars on how to recognize and avoid fraud and scams.
• Provide consultation for potential technology needs for home and small business.
• Troubleshoot and repair issues with hardware, devices, and software for clients.
• Schedule routine backup and maintenance for computers.
• Migrate user information, email, and programs settings between operating systems.
• Planned, scheduled, and delegated daily work to ensure client satisfaction.

• Used Adobe Premiere, After Effects and Photoshop to create training and advertisement videos.
• Recorded on-site interviews with employees and managers.
• Optimized and re-cut image and video files by identifying clips, editing and encoding videos and pulling screengrabs.
• Performed voiceover media for videos.

Examples of editing work:

• https://youtu.be/dwnojKu-IJQ
• https://youtu.be/_TYwZgD_1Gg
• https://drive.google.com/file/d/1AnFtgndNUlsBSwpbBKf3W6NhF6vxLRf9/view?usp=sharing

• Installed kernel upgrades per technical documentation guidelines, adhering to SAP's best practices.
• Participated in designing, scaling and implementing databases created to customer specifications.
• Integrated third-party software into SAP-based solutions and installations, verifying compatibility and interoperability.
• Configured paycheck printers for remote sites.

• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Explained technical information in clear terms to promote better understanding for non-technical users.
• Trained technicians on how to operate components and systems. by creating support documentation on multiple systems and software.
• Walked individuals through basic troubleshooting tasks.
• Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
• Removed malware, ransomware, and other threats from laptops and desktop systems.
• Managed high levels of call flow and responded to technical support needs.
• Developed and implemented preventive maintenance procedures.
• Created user accounts and assigned permissions.
• Diagnosed and troubleshot hardware, software and network issues.

• Configured hardware, devices, and software to set up work stations for employees.
• Trained users on how to operate components and systems.
• Responded to telephone, email and in-person inquiries regarding Novell software, use and repair.
• Updated documentation and produced reports.
• Used ticketing systems to manage and process support actions and requests.
• Managed high levels of call flow and responded to technical support needs.

• Responded to telephone, email and in-person inquiries regarding PC and Mac operation, use and repair.
• Configured and tested new software for remote support.
• Researched and identified solutions to technical problems.
• Installed and configured operating systems and applications.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Explained technical information in clear terms to promote better understanding for non-technical users.
• Created user accounts and assigned permissions.
• Managed high levels of call flow and responded to technical support needs.
• Used ticketing systems to manage and process support actions and requests.