Alexander Hamilton

Operations Manager - Whole Foods
Scope: 95 Direct Reports | 16 Teams | 92 Stores

• Lead strategic operations forecasting a multi-million dollar region.
• Oversee daily operational functions including payroll management, team scheduling, and hotel accommodations for traveling staff.
• Develop and maintain complex reports using Microsoft Excel to support data-driven decision-making and operational efficiency.
• Serve as the primary liaison between internal teams and the customer, building and maintaining strong client relationships critical to program success.
• Drive team performance through clear direction, regular follow-ups, and support, while fostering a positive and results-driven work environment.
• Scope of work: Planograms, sales, store interactions, team structure, store support.

• Opened and prepared the store for daily operations, ensuring all systems and processes were running smoothly.
• Oversaw daily operations, including sales floor management, associate scheduling, and customer service.
• Participated in the hiring process, including interviewing candidates and assisting with onboarding and training new associates.
• Provided ongoing coaching and development to team members to improve performance and sales effectiveness.
• Sold a variety of products and services, including DirecTV, smartphones, tablets, insurance, and accessories, by assessing customer needs and recommending appropriate solutions.
• Handled cash management responsibilities such as daily cash handling, preparing bank deposits, and ensuring till accuracy.
• Conducted inventory counts and maintained stock levels to support business operations.
• Ensured compliance with company policies and operational standards.

Experienced security professional with a strong background in retail loss prevention, internal investigations, and safety leadership. Demonstrated expertise in detecting, deterring, and detaining shoplifters in strict adherence to legal and corporate guidelines. Investigated cash discrepancies by reviewing transaction data and contributed to disciplinary actions, including employee terminations for theft-related incidents. Skilled in conducting internal investigations utilizing CCTV and other surveillance tools.

As the designated Safety Team Leader, ensured all security and safety protocols were consistently followed, maintained security equipment, and fostered a secure, welcoming environment for customers and staff.

Key Responsibilities:

• Conducted covert and overt surveillance to identify theft and fraud.
• Reviewed POS transactions to identify internal theft and cash handling issues.
• Participated in interviews and investigations involving policy violations and dishonesty.
• Oversaw the proper use and maintenance of EAS tags, CCTV systems, and alarm systems.
• Led safety audits and training initiatives to maintain compliance with company policies and safety regulations.