Alexander Hanish
Stoutsville,OH
Summary
Accomplished Field Service Technician with a proven track record at Crown Lift Trucks, adept in technical troubleshooting and customer service. Leveraged problem-solving skills and a positive attitude to enhance team productivity and client satisfaction. Excelled in preventive maintenance and repair, ensuring high-quality outcomes and operational excellence.
Overview
13
13
years of professional experience
Work History
Field Service Technician
Crown Lift Trucks
05.2017 - Current
- Respond quickly to emergency maintenance requests for timely on-call support.
- Maintain a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Install new equipment and explain operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
Military Police Officer
United States Marine Corps
12.2019 - 12.2023
- Responded quickly to emergencies while exercising sound judgment under pressure, mitigating potential risks to personnel and property.
- Maintained strict adherence to military law enforcement standards, resulting in a safe environment for personnel and civilians.
- Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.
- Participated in anti-terrorism measures by identifying potential threats and taking appropriate action to mitigate risk.
- Patrolled base facilities and housing areas to deter crime, monitor activities, and provide force protection.
- Trained new Military Police Officers on proper procedures and protocols, improving overall unit readiness and effectiveness.
- Monitored gate activities, controlled traffic, and responded to emergencies on base.
- Conducted thorough investigations into criminal activity on base, leading to successful apprehension and prosecution of offenders.
- Created and implemented security protocols and procedures to safeguard personnel and property.
- Documented and organized security information accurately and efficiently.
- Secured restricted areas and enforced limited access for civilians and military members in order to provide force protection and property security.
- Provided emergency response security, eliminating hazards, and potential dangers.
- Executed search and seizure operations in strict accordance with applicable laws and regulations.
- Provided expertise in crowd control techniques during large-scale events, ensuring the safety of attendees and maintaining order.
- Managed traffic control operations, ensuring efficient flow of vehicles and reducing congestion on base.
- Increased security at military installations by conducting regular patrols and monitoring surveillance equipment.
- Collaborated with local civilian police agencies to share intelligence and coordinate joint operations when necessary.
- Served as a liaison between military units during joint training exercises or missions, facilitating seamless coordination among diverse groups of service members.
- Enhanced unit readiness by conducting regular training exercises for new recruits.
- Contributed to strategic planning of security operations, ensuring preparedness for variety of scenarios.
- Coordinated with local law enforcement agencies for joint security initiatives, enhancing area-wide safety.
- Contributed to safety and security of military installations with diligent patrol routines.
- Played key role in emergency response teams, leading to effective management of unforeseen situations.
- Participated in continuous firearms proficiency, defensive driving and arrest technique training.
- Identified, pursued and arrested suspects and perpetrators of criminal acts.
- Responded to emergency calls to provide assistance to citizens in need.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Monitored traffic violations, issuing citations as necessary.
- Obtained information from arrested subjects to conduct debriefings.
- Handled citation and traffic violation paperwork.
General Service Technician
Firestone Complete Auto
11.2011 - 05.2017
- Maintained a thorough understanding of various makes and models, allowing for accurate diagnoses and efficient repairs.
- Consistently met deadlines for completing repairs or maintenance tasks without sacrificing quality of workmanship or customer satisfaction levels.
- Performed scheduled maintenance tasks on various vehicle types, extending their life spans and improving overall performance.
- Enhanced team productivity by collaborating closely with colleagues to complete repairs quickly and accurately.
- Assisted in inventory management, ordering parts as needed and maintaining an organized stockroom for easy access during repairs.
- Maintained a clean and organized workspace to maximize efficiency and ensure the safety of all technicians.
- Proactively identified potential future issues during routine inspections, preventing costly breakdowns or damage to vehicles.
- Improved customer satisfaction by providing efficient and accurate diagnostic assessments of vehicle issues.
- Increased repeat business through excellent communication skills and developing strong relationships with customers.
- Delivered superior customer service, addressing clients'' concerns, and ensuring satisfaction with completed work.
Education
Associate of Applied Science - Agricultural Equipment Technology
University of Northwestern Ohio
Lima, OH03.2017
Associate of Applied Science - Diesel Technology
University of Northwestern Ohio
Lima, OH03.2017
High School Diploma -
Amanda Clearcreek High School
Amanda, OH05.2014
Skills
- Problem-Solving
- Troubleshooting and repair
- Positive Attitude
- Field Repairs
- Customer Service
- Preventive Maintenance
- Technical Troubleshooting
- Teamwork and Coordination
- Training and mentoring
- Inventory Management
- Technical Support
- Power Tools Operation
- Repair and Installation
- Courteous and Professional
- Installation and maintenance
- Electrical Troubleshooting
- Hardware and software installation
- Schematic Interpretation
- Multimeter usage
- Fault diagnosis
- Equipment Inspection
- Safety assessment
- Diagnostic Testing
- Equipment Repair
- Work Order Management
- Workflow Management
- Calibration Procedures
- Time Management
Timeline
Military Police Officer
United States Marine Corps
12.2019 - 12.2023
Field Service Technician
Crown Lift Trucks
05.2017 - Current
General Service Technician
Firestone Complete Auto
11.2011 - 05.2017
Associate of Applied Science - Agricultural Equipment Technology
University of Northwestern Ohio
Associate of Applied Science - Diesel Technology
University of Northwestern Ohio
High School Diploma -
Amanda Clearcreek High School