Alexander Harth
Eastlake,OH
Summary
Experienced and focused church administrator and banking professional with superior attention to detail and highly ethical nature. Dedicated to all details overall accuracy of work and customer satisfaction while meeting needs of all employees and leaders supervised. Well-versed in organizational leadership, collaboration, ministry program development, and strategic planning.
Overview
11
11
years of professional experience
Work History
Associate Pastor
Leroy Community Chapel
Painesville, OH
07.2021 - Current
- Directly managed, directed, and developed up to 10 ministry leaders consecutively and consistently .
- Led and directed programs such as worship, study, fellowship and service opportunities across many ministries.
- Coordinated and spearheaded programs to increase church members' service throughout community.
- Planned and conducted worship services, wrote sermons and worked with key church leaders to carry out church mission.
- Officiated special services such as weddings, funerals, baptisms and nursing home services.
- Provided spiritual care through visitation, counseling and prayer.
- Oversaw administration and management of all areas of ministry.
- Provided spiritual and administrative leadership to church and managed daily operations.
Lead Bank Teller
KeyBank National Association
Chardon, OH
10.2019 - 07.2021
- Managed all audit and operational compliance components of the branch.
- Supervised all teller employees.
- Identified potential needs through observation, questioning and listening.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Trained and mentored newly hired team members on appropriate responses to patron questions.
- Replenished ATM funds in empty canisters prior to validation process.
- Created teller schedule to keep weekly and weekend shifts properly staffed.
- Investigated and promptly resolved issues with patron accounts.
- Maintained friendly and professional customer interactions.
- Answered inquiries regarding checking and savings accounts and other related products.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
Personal Banker
KeyBank National Association
Beachwood, OH
05.2018 - 09.2020
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Promoted financial products by maintaining excellent service offering knowledge.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Created innovative financial solutions to meet customer needs and provide competitive edge.
- Conducted detailed financial reviews for business clients to sell appropriate products to fit clients needs.
- Assisted teller team by handling needs of new and existing customers at main counter.
Teller
KeyBank National Association
Cleveland, OH
02.2016 - 04.2018
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Conducted and managed 100+ client transactions daily.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Maintained friendly and professional customer interactions.
- Counted, verified and handled bank deposits and armored car transactions.
- Handled various accounting transactions.
- Wrote and distributed customer correspondence.
Server
Bob Evans Restaurant
Willoughby, OH
06.2012 - 01.2016
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Played an integral role in increasing revenue for our restaurant by up-selling and cross-selling catering and carryout orders to customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Education
Bachelor of Science - Biblical Studies
Indiana Wesleyan University
Marion, IN08.2020
Associate of Science -
Lakeland Community College
Kirtland, OH12.2015
High School Diploma -
Wickliffe High School
Wickliffe, OH05.2014
Skills
- Active Listening
- Administrative Leadership
- Cash Handling Accuracy
- Clear Communication
- Client Service
- Employee/Volunteer Management
- Multitasking
- Staff Scheduling and Supervision
- Training and Development
- Verbal and Written Communication
Accomplishments
- Top Lead Teller, KeyBank National Association, Cleveland Market, 2016-2017
- President's Club Recipient, KeyBank National Association, Cleveland Market, 2018
- Signature Circle, KeyBank National Association, Cleveland Market, 2020
Timeline
Associate Pastor
Leroy Community Chapel
07.2021 - Current
Lead Bank Teller
KeyBank National Association
10.2019 - 07.2021
Personal Banker
KeyBank National Association
05.2018 - 09.2020
Teller
KeyBank National Association
02.2016 - 04.2018
Server
Bob Evans Restaurant
06.2012 - 01.2016
Bachelor of Science - Biblical Studies
Indiana Wesleyan University
Associate of Science -
Lakeland Community College
High School Diploma -
Wickliffe High School
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