Alexander Heck
Conover,WI
Summary
I am a highly motivated person who wants to get the job done well and in the proper way. Experienced customer service person with over 3 years of experience in the customer service industry. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
5
5
years of professional experience
Work History
Delivery Driver
Auto Value Auto Parts
Eagle River, WI
09.2021 - 12.2022
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Fostered positive working relationships with regular customers.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Verified daily deliveries against shipping instructions before delivering to customers.
Crew Member
McDonalds
Eagle River, WI
12.2021 - 05.2022
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Prepared products following restaurant, health, and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Supported great dining and meal experiences for guests.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Completed milkshakes and ice cream desserts for customers.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Replenished serving stations with fresh food and cleaned up spills.
- Documented customer orders and conveyed special requests to kitchen staff.
- Assisted other team members to achieve goals
Dish Washer
The Craftsman
Eagle River, WI
08.2021 - 09.2021
- Cleared, washed and stacked all plates, dining utensils and trays quickly and without breaking.
- Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or [Type] items used often by kitchen staff.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Kept work area clean, dry and free of debris to prevent incidents and accidents.
Crew Member
McDonalds
Eagle River, WI
09.2017 - 06.2021
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
- Assisted other team members to achieve goals.
- Collaborated with team members to complete orders.
- Prepared products following restaurant, health, and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Supported great dining and meal experiences for guests.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Education
High School Diploma -
Northland Pines High School
Eagle River WI05.2021
Skills
- Loading and Unloading
- Dependability and Honesty
- Efficiency and Time Management
- Customer Service
- Time Management
- Vehicle Inspection
- Attention to Detail
- Traffic Laws and Regulations
- GPS Navigation
- Valid Driver's License
- Customer Orders Assistance
- POS Transactions
- Workplace Safety
- Guest Satisfaction
- Cash Control
- Work Assignments
Timeline
Crew Member
McDonalds
12.2021 - 05.2022
Delivery Driver
Auto Value Auto Parts
09.2021 - 12.2022
Dish Washer
The Craftsman
08.2021 - 09.2021
Crew Member
McDonalds
09.2017 - 06.2021
High School Diploma -
Northland Pines High School
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