Alexander Henandez

• Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
• Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
• Increased productivity by finding efficient work load routine
• Resolved customer service issues by finding immediate solutions, increasing customer confidence in our work
• Led employee relations through effective communication, coaching, training and development
• Manual labor such as drilling into concrete, painting, and building small projects.
• Completed repair projects on time and under budget, resulting in significant increase in new client referrals.
• Worked above and beyond company hours to make sure projects are prepared correctly for projects.

• Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
• Reported back to instructor to receive day-to-day tasks and responsibilities.
• Ran the social media account (Instagram)
• Created Training Camps
• Coached Camps/ Classes
• Created ideas to bring in new cliental

• Improved player behavior through modeling and disciplinary interventions.
• Developed and implemented team rules.
• Motivated athletes to become stronger, more agile and more effective through training habits and proper nutrition.
• Promoted stretching, mobility work and proper form to help athletes safely build strength.
• Prepared athletes for special competitions and tournaments.

BUSBOY:

• Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
• Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
• Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
• Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.

BARISTA"

• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Cleaned counters, machines, utensils and seating areas daily.
• Controlled line and crowd with quick, efficient service.

FOOD EXPEDITOR:

• Maintained speed of service for food orders while minimizing errors and complaints.
• Delivered correct food items to tables according to order documentation.
• Garnished dishes and quickly delivered items to customers, minimizing wait times.

SERVER:

• Cultivated warm relationships with regular customers.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Explained menu items and suggested appropriate options for food allergy concerns.

EXTRA:

• Trained and mentored newly hired employees to explain process flow and safety procedures.
• Maintained Professional and highly respected relationships with managers and owner
• Would cover shifts when asked