Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alexander Heneralau

15 Years Experience In Food And Beverage Industry Improving Customer Relations
Honolulu,Hawaii

Summary

Hardworking and reliable team member with complex work history, motivational approach, and upbeat nature. Passion for improving the customer experience through interpersonal skills that builds customer loyalty at any establishment.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Wait Help

FCH Enterprise - Kahala Zippys
10.2022 - Current
  • Offered product samples, answered questions and helped customers find items.
  • Operated dishwashers and other kitchen equipment according to safety guidelines.
  • Processed payments for orders and provided customers with change.
  • Greeted customers and provided menus upon arrival to dining room.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.

Assistant Manager

FCH Enterprises - Kahala Zippys
10.2020 - 09.2022
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies through hands-on assistance.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service in person, through email, through phone, and through Pedanco.
  • Created employee schedules to align coverage with forecasted demands. Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Organized and oversaw training of all staff members. Educated employees on proper cooking procedures as well as safety regulations and productivity strategies.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Busser/Server/Bartender

Buca Di Beppo
10.2010 - 12.2019
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner while serving and bartending simultaneously.
  • Maintain knowledge of all menu items, ingredients, and preparation styles while upselling high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Worked with POS system to place orders, manage bills and handle complimentary items.

Busser /Food Runner/ Barback

Dave And Busters
12.2009 - 10.2011
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Cultivated warm relationships with regular customers.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.

Table Busser

Planet Hollywood
07.2006 - 09.2009
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Resolved and escalated customer issues quickly to uphold strong customer relations standards.
  • Worked well in diverse team settings by partnering with others to complete tasks.

Education

High School Diploma -

Kaimuki High School
Honolulu, HI

Skills

  • P>Excellent Team Player
  • P>Eager Learner
  • P>Sales Expertise
  • P>Communicational and People Skills
  • P>Adaptability
  • P>Quick Thinking and Multitasking
  • Forecast Preparation

Certification

  • First Aid Certification

  • ServSafe Manager Certification

  • Liquor Card

Timeline

Wait Help

FCH Enterprise - Kahala Zippys
10.2022 - Current

Assistant Manager

FCH Enterprises - Kahala Zippys
10.2020 - 09.2022

Busser/Server/Bartender

Buca Di Beppo
10.2010 - 12.2019

Busser /Food Runner/ Barback

Dave And Busters
12.2009 - 10.2011

Table Busser

Planet Hollywood
07.2006 - 09.2009

High School Diploma -

Kaimuki High School

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Alexander Heneralau15 Years Experience In Food And Beverage Industry Improving Customer Relations