Alexander Hernandez
Houston
Summary
Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
E-commerce Pickup Associate
Kroger
06.2022 - Current
- Elevated to lead position for the department after honing my skills in customer service and picking over the course of a year.
- Guided team to achieve top 2 position out of all stores in Houston, consistently averaging within the top 20 for five continuous months.
- Received and processed customer orders for merchandise pickups.
- Provided excellent customer service when helping customers with their orders.
- Coordinated shift timings for improved manpower utilization throughout the day.
- Provided personalized customer service, meeting individual needs.
Education
High School Diploma -
Langham Creek High School
Houston, TX05-2022
Skills
- Accurate Order Management
- Customer Engagement
- Fluent in both English and Spanish
- Effective Team Contributor
- Analytical Problem-Solving
- Organizational Time Management
- Timely Schedule Coordination
Timeline
E-commerce Pickup Associate
Kroger
06.2022 - Current
High School Diploma -
Langham Creek High School