Alexander Hetzer
Lexington,KY
Summary
Proven leader in high-pressure environments, adept at operations management and customer satisfaction enhancement. At Feeder's Supply, I spearheaded initiatives that significantly improved inventory control and fostered a culture of safety awareness, leading to a more efficient, productive workplace. My expertise in employee training and inventory management consistently drives business growth and team performance.
Dynamic individual with hands-on experience in Warehouse operations and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
8
8
years of professional experience
Work History
Shift Supervisor
Feeder's Supply
07.2021 - 08.2024
- Completed store opening and closing procedures and balanced tills.
- Helped store management meet standards of service and quality in daily operations.
- Answered between 10-20 customer inquiries per day.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Responded to and resolved customer questions and concerns.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Conducted routine inspections to check quality and compliance with established specifications.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Completed cash and credit card transactions accurately using POS software.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Implemented policies and standard operating procedures for continuous improvement.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Coordinated merchandising, promoted new products and increased brand awareness.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Collected donations and coordinated distribution of them to the local community.
Lumper
Capstone Logistics
03.2019 - 06.2021
- Performed general housekeeping and cleaning tasks.
- Sorted and organized product according to item number.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Operated or tended automatic stacking, loading and packaging machines.
- Moved levers or controls to operate forklifts, lifting beams with swivel-hooks and hoists to transport and load materials.
- Positioned lifting devices under, over or around loaded pallets or boxes to secure material or products for transport to designated areas.
- Adjusted machinery and notified supervisors of malfunctions.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Assessed equipment for damage, wear, battery life, and fluid levels.
- Unloaded pallets and deliveries and organized products in warehouse.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
Shift Supervisor
MAAK Alamo
10.2016 - 04.2019
- Completed store opening and closing procedures and balanced tills.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Responded to and resolved customer questions and concerns.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Conducted routine inspections to check quality and compliance with established specifications.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Completed cash and credit card transactions accurately using POS software.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Implemented policies and standard operating procedures for continuous improvement.
- Consistently met daily goals set out by the regional manager.
Education
High School Diploma -
Somerset Area High School
Somerset, PA06.2014
Skills
- Shift reporting
- Safety reviews
- Attendance oversight
- Labor and food cost control
- Production management
- Workplace safety
- Safety awareness
- Operations management
- Schedule management
- Employee training
- Inventory control
- Customer-oriented
- Inventory control and record keeping
- Inventory management
- Safety
Timeline
Shift Supervisor
Feeder's Supply
07.2021 - 08.2024
Lumper
Capstone Logistics
03.2019 - 06.2021
Shift Supervisor
MAAK Alamo
10.2016 - 04.2019
High School Diploma -
Somerset Area High School
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