Alexander Hicks
Raleigh,NC
Summary
Ready to take on a challenging, growth-oriented position dedicated to aviation. Talented Manager with expert team leadership, planning, and organizational skills built during a successful career. Smoothly equip people to independently handle daily functions and meet the military's needs. Diligent trainer and mentor with exceptional management abilities and a results-driven approach. Effective team player with an understanding of customer service standards and documentation requirements. Seasoned Non-Commissioned Officer, offering 6 years of service in United States Army National Guard. Intelligent, insightful, and well-organized with excellent decision-making abilities and sound judgment. Detail-oriented, organized, and meticulous employee. Works at a fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
13
13
years of professional experience
3
3
Certification
Work History
Restaurant Server
Kick Back Jacks
Wilmington, NC
06.2016 - 04.2018
- Greeted new customers, discussed specials and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
91B Wheeled Vehicle Mechanic
North Carolina National Guard
Wilmington, NC
10.2015 - 04.2018
- Corrected over 600 faults and maximized performance by rebuilding systems and individual components.
- Performed preventive maintenance on engines, transmissions, tires, and other vehicle systems.
- Completed checklist of fluid levels, air filter, tire pressure, and more as part of service orders.
- Operated transport vehicles and auxiliary equipment to move materials safely to and from target areas.
Senior Diesel Mechanic
North Carolina National Guard
Morrisville, NC
01.2021 - Current
- Promoted workplace safety by examining over 300 tools and equipment and providing employee safety training to prevent unsafe conditions for 20 service members.
- Diagnosed over 1000 hours of mechanical failures to determine and delegate corrective actions.
- Corrected over 500 faults and maximized performance by rebuilding systems and individual components.
- Tuned over 100 automotive systems and components to optimize functionality and prolong life of equipment.
- Performed preventive maintenance on engines, transmissions, tires, and other vehicle systems.
- Completed checklist of fluid levels, air filter, tire pressure, and more as part of service orders.
Senior Supply Sergeant
North Carolina National Guard
Morrisville, NC
01.2021 - Current
- Monitored the Morrisville, NC facility for an accurate inventory of over 250 million dollars worth of equipment.
- Assisted property book officer in logging and tracking items belonging to the Army facility.
- Managed an annual freight budget of $5,000,000.
- Wrote schedules and assigned over 50 soldiers to small arms maintenance.
Recruiter (79R)
North Carolina National Guard
Wilmington, NC
04.2018 - 01.2021
- Filtered over 4,000 interested candidates by eligibility and disqualifying factors.
- Participated in over 100 community events representing the U.S. military and recruited interested parties.
- Maintained 48 recruits in Recruit Sustainment Program (RSP), educating them on military customs and courtesies and administering PT exercises and tests.
- Responded to over 10,000 calls and emails from interested candidates quickly and scheduled appointments for in-person meetings within 3 years.
- Displayed exemplary personal and professional appearance, attracting the local populace to inquire about military experience and opportunities.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Oversaw professional social media messaging through content development, 22.11K Instagram follower engagement, social listening, trend analysis, and leveraging competitor research.
Customer Service Associate
Harris Teeter
Wilmington, NC
07.2012 - 06.2016
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
Education
Associate of Science - Mechanical Engineering Technology
Cape Fear Community College
Wilmington, NCHigh School Diploma -
Topsail High School
Hampstead, NC06.2014
Skills
- Specification Reading
- Repair Cost Estimation
- Digital design
- Equal Employment Opportunity (EEO)
- Promotion Coordination
- Decision Making
- Clear Communication
- Relationship Building
- Strong communication
- Finance and Accounting Oversight
- Athletic training and coaching
- Able to work under pressure
- Warehouse Logistics
- Supply room organization
- Property disposal
- Logistics Operations
- Maintenance support systems
- Distribution and warehousing
- Shipping and receiving
- Performance maximization
- Loading and unloading
- Continuous Improvement
- Contract Management
- Materials management
- Cost reduction
- Staff supervision
- Computerized diagnostics
- Welding
- Preventive maintenance procedures
- Driveline maintenance
- Air and hydraulic brake repairs
- Steering and suspension maintenance
- Heavy-duty vehicle repair
- Electrical troubleshooting
- AC repair
- Installing equipment
- Calibrating systems
- Rebuilding engines
- Advanced problem solving
- Project planning and development
- Inventory management
- Recruitment
- Delegation
- Coaching and mentoring
- Effective leader
- Relationship building
- Multitasking Abilities
- Written Communication
Websites
Accomplishments
- Successfully supervised over 100 military members over a span of 4 years.
- Successfully Managed over 250 million dollars worth of equipment with zero losses .
- Achieved 3 distinguished Army medals.
- Selected for top Army National Guard recruiter in North Carolina
- Selected to be the Army National Guards Liaison for University of North Carolina at Wilmington athletics.
- Earned over 60 military college credits that transition to Liberty University
Affiliations
- North Carolina Army National Guard Association
- Veterans United Association
- Stripes to Bars Association
Travel
- Make and plan annual trips to experience new countries, states and cultures.
Certification
- Department of Homeland Security Diplomatic Security Service - Secret Security Clearance certification
- First Aid, CPR&AED Certified
- PMP - Project Management Professiona
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Diesel Mechanic
North Carolina National Guard
01.2021 - Current
Senior Supply Sergeant
North Carolina National Guard
01.2021 - Current
Recruiter (79R)
North Carolina National Guard
04.2018 - 01.2021
Restaurant Server
Kick Back Jacks
06.2016 - 04.2018
91B Wheeled Vehicle Mechanic
North Carolina National Guard
10.2015 - 04.2018
Customer Service Associate
Harris Teeter
07.2012 - 06.2016
Associate of Science - Mechanical Engineering Technology
Cape Fear Community College
High School Diploma -
Topsail High School
- Department of Homeland Security Diplomatic Security Service - Secret Security Clearance certification
- First Aid, CPR&AED Certified
- PMP - Project Management Professional
- CAPM - Certified Associate in Project Management
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