Alexander Hiltabrand
Pittsburgh,PA
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Case Manager
ConnectiveRx
PA
06.2022 - Current
- Provide healthcare services allowing patients to access care for prescription medications
- Field in-bound/out-bound calls from patients, physicians, pharmacies, insurance companies and client/field representatives to facilitate the resolution of issues such as: insurance coverage, financial assistance, prior authorization, and appeal support: handle average of 30 to 35 cases a day
- Update portals to ensure synergy between copay & hub programs in order to track patients longitudinally through their script journey
- Oversee the onboarding of Cleveland Clinic for e-Enrollment Process; face-to-face
- Assist with the following projects: training new hires for Benefits Investigation and Case Manager positions, oversee the E-enrollment procedure for all new patients, develop/execute plan of attack for annual reverification
- Handle patient enrollment to receive financial assistance (copay) for pharmaceutical manufacturer
- Provide coverage for other Case Managers and assisted BI when backed up
- Client interaction included: Sr Director, Hub Patient Support, Ass. Director, Patient Support, Copay Operations, Strategic Planning & Analytics, Access Reimbursement Mng.
Game Day Intern
Lehigh Valley IronPigs
PA
05.2021 - 08.2021
- General game-day set up including: concessions tables and inventory, promotion tables and giveaways
- Customer service: ticket inquires, Club concierge, fan services
- Promotions: on-field entertainment, in-game giveaways such as t-shirt toss, 50/50 raffle (contributed to largest one-night sale of tickets)
- Tickets Office: Will Call window, Mobile Ticket ambassador, online account creation
- Concession: register sales, food runner, line cook
- Merchandise: manage register, assist customers throughout the store (highest nightly sales of the season)
- Marketing: exit distributions, giveaways.
Intern Gatekeeper Associate, Customer Service
ConnectiveRx
NJ
12.2020 - 01.2021
- Provide health care services allowing customers to access care for prescription medications
- Field in-bound calls from patients, physicians and/or pharmacies to facilitate their solution of issues such as: age restrictions regarding Medicare, insurance eligibility, usage of copay cards, confirming HIPAA verification
- Provide program information, reimbursement support and general help in using copay assistance program.
Education
Bachelor of Science - Sports Management
Roanoke College
VA05-2022
Skills
- Organization and Multitasking
- Patient support
- Data Entry and Analysis
- Relationship Building
- Problem-Solving
- Cross-Functional Collaboration
Timeline
Case Manager
ConnectiveRx
06.2022 - Current
Game Day Intern
Lehigh Valley IronPigs
05.2021 - 08.2021
Intern Gatekeeper Associate, Customer Service
ConnectiveRx
12.2020 - 01.2021
Bachelor of Science - Sports Management
Roanoke College