ALEXANDER HOODY DIAMOND

Problem Solver:

• Successfully captured and corrected quality defects, minimizing impact on customer order demands by 32%
• Escalated and bridged coordination between Operations leadership, ICQA, RME, and floor associates when defect pattern starts to appear
• Provided production floor support and guidance during daily fluctuations to maintain site efficiency

Learning Ambassador:

• Guided 30+ new hires and existing associates in understanding new function's process flow, including critical roles
• Coached 15+ associates on process path knowledge gaps and SOPs, allowing them to meet and exceed productivity/quality quotas

Dock:

• Performed over 200+ Trailer Dock & Release procedures for pallet pick-ups and non-inventory drop-offs
• Communicated with TOM Team to sync up necessary trailer movements
• Utilized PIT and EPJ vehicles to load and unload trailers to ensure adequate pallet delivery and supply management

Equipment Coordination:

• Performed audits ensuring physical and virtual allocation of equipment, upping accuracy of equipment tracking by 61%
• Conducted research on spikes of damaged and/or lost equipment and gathered reports for IT management and Loss Prevention for asset recovery
• Engaged and tracked tickets requesting inventory to ensure proper and timely fulfillment
• Coordinated with fellow IT nodes to schedule mass liquidation pickup, clearing out over 24+ pallets of liquidated devices that had been process frozen
• Procured and assisted in installation of necessary IT equipment for department launch

• Consistently exceeded productivity by over 25% while maintaining high standards for quality and safety.
• Demonstrated adaptability by cross-training in over 9+ different roles within department

Associate Safety Committee:

• Enhanced workplace safety with thorough inspections of equipment and adherence to established protocols.
• Coordinated with Safety and Leadership to identify and mitigate potential work hazards of various processes