Dynamic individual with hands-on experience in Property Management and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
11
11
years of professional experience
Work History
Guest Services Manager, Home Onboarding Manager
Boutiq Luxury Vacation Rentals
02.2022 - Current
Supervised a team of 2-4 employees, ensuring adherence to policies, procedures, and top-notch customer service standards.
Leveraged guest feedback to identify areas for improvement and implement necessary changes in procedures or offerings.
Reduced guest complaints by proactively resolving potential issues and maintaining open communication channels.
Responsible for all stages of bringing a home into our portfolio, including but not limited to: Visiting the homes, creating a budget for bringing it up to standard, meeting with owners, contractors, and designers to get the home ready, and all ordering and setup phases and tasks.
Assistant Technical Director, Shop Foreman
University of Oklahoma
09.2017 - 02.2022
Assisted in the successful launch of various projects by providing critical support to the Technical Director during all phases of development.
Managed budgets effectively, consistently delivering projects on time and within allocated resources while maintaining high levels of quality control standards.
Taught hands on carpentry classes of 35+ students every semester, and oversaw 10-15 student employees, who all worked in the scenic studio to ensure the shows were built safely.
Served as a trusted advisor to students when faced with challenging technical problems, leveraging extensive industry experience to provide effective solutions.
Server
Jobell Cafe and Bistro
07.2014 - 09.2017
Demonstrated strong multitasking skills by managing 4-10 tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cultivated warm relationships with regular customers.
Student Carpenter
Texas State University
01.2016 - 05.2017
Demonstrated versatility in carpentry techniques, working proficiently with both hand tools and power tools to achieve desired results, producing 3-5 shows per semester on time and safely.
Demonstrated close attention to detail to verify quality and accuracy of work.
Read and interpreted blueprints to follow specifications of projects.
Followed established job site safety regulations and maintained safe and clean work area.
Planned and executed work with proper tools and materials to maximize productivity.
Education
Bachelor of Fine Arts - Technical Theatre, Emphasis in Scenic Technology
Texas State University
San Marcos, TX
05-2017
Skills
Customer service
Multitasking proficiency
Project Management
Property Management
Team management
Carpentry
Welding
Budgeting
Teaching
Problem-solving
Timeline
Guest Services Manager, Home Onboarding Manager
Boutiq Luxury Vacation Rentals
02.2022 - Current
Assistant Technical Director, Shop Foreman
University of Oklahoma
09.2017 - 02.2022
Student Carpenter
Texas State University
01.2016 - 05.2017
Server
Jobell Cafe and Bistro
07.2014 - 09.2017
Bachelor of Fine Arts - Technical Theatre, Emphasis in Scenic Technology