Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alexander J Contreras

Homestead,FL

Summary

Driven by a passion for exceptional customer service and a proven track record in retail and hospitality, I excelled at Crafty Crab by enhancing dining experiences and streamlining operations. My expertise in sales strategies and relationship building, coupled with my ability to solve problems and collaborate effectively, consistently drove positive outcomes and customer satisfaction.

Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.

Diligent with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.

Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.

Overview

2
2
years of professional experience

Work History

Restaurant Hostess

Crafty Crab
09.2022 - 09.2023
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
  • Checked in with servers to confirm preparedness before seating customers.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
  • Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items.

Task Associate

Ulta Beauty Inc.
09.2023 - 05.2024
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Analyzed customer data to identify trends and anticipate customer needs.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Managed efficient cash register operations.
  • Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
  • Used in-store system to locate inventory and place special orders for customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Sales Associate

24 Hour Fitness
07.2024 - Current
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
  • Checked in with servers to confirm preparedness before seating customers.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
  • Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items.

Education

Fire Science

Somerset Preparatory Academy Homestead
3000 SE Ninth St Homestead, FL 33035 United State
06.2023

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Goal oriented
  • Relationship building
  • Cash handling
  • Store opening and closing
  • Sales expertise
  • Sales strategies
  • Retail store operations

Languages

English
Full Professional
Spanish
Full Professional
Japanese
Limited Working

Timeline

Sales Associate

24 Hour Fitness
07.2024 - Current

Task Associate

Ulta Beauty Inc.
09.2023 - 05.2024

Restaurant Hostess

Crafty Crab
09.2022 - 09.2023

Fire Science

Somerset Preparatory Academy Homestead
Alexander J Contreras