Alexander Jewel
Corpus Christi,TX
Summary
- Detail-oriented individual with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- Resourceful professional eager to utilize analytical and problem-solving skills. Proficient in using testing equipment and/or software programs with keen eye for precision. Smart and committed to furnishing detailed reports.
Overview
14
14
years of professional experience
Work History
Collision Estimator
AutoNation
03.2022 - Current
- Streamlined the estimation process by implementing efficient evaluation techniques, leading to faster turnaround times.
- Maintained positive relationships with vendors, ensuring timely delivery of parts and materials for repairs.
- Minimized potential conflicts by effectively documenting all aspects of each collision case, including detailed photographs and written descriptions of damages incurred.
- Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
- Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
- Showcased exceptional customer service skills when interacting with clients in high-stress situations, providing empathy and reassurance during difficult times.
- Increased shop revenue through effective upselling of additional services during the estimation process.
- Demonstrated adaptability while managing multiple cases simultaneously under tight deadlines without sacrificing quality or accuracy in estimations provided.
- Promoted customer retention through exceptional service experiences, resulting in repeat business and referrals from satisfied clients.
- Ensured accuracy in repair estimates by utilizing cutting-edge software programs designed for the automotive industry.
- Enhanced communication with insurance companies by effectively explaining repair requirements and negotiating fair compensation.
- Maintained a strong attention to detail, ensuring all relevant information was accurately recorded and communicated to customers and insurance providers throughout the repair process.
- Continuously expanded industry knowledge through ongoing professional development opportunities such as workshops, seminars, and webinars related to collision estimating best practices.
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
- Contributed to team success by collaborating with technicians, service advisers, and other staff members to ensure smooth operations within the shop.
- Enhanced efficiency within the shop by developing standardized procedures for evaluating vehicle damage and estimating costs.
- Boosted overall performance metrics by identifying opportunities for continuous process improvements and implementing necessary changes within the collision estimation department.
Lab Technician
AmSpec
04.2021 - 01.2022
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
- Identified areas for process improvement, implementing changes that increased overall lab performance.
- Documented experimental procedures thoroughly, facilitating effective communication among team members.
- Maintained documentation on tests performed in lab.
- Coordinated with external laboratories in performing specialized tests or analyses.
- Optimized standard operating procedures based on regulatory guidelines.
- Prepared reagents, media and solutions to use for laboratory testing and analysis.
- Conducted routine quality control checks to ensure accurate test results and maintain laboratory standards.
- Processed client samples according to priority and documented results.
- Inspected laboratory equipment to maintain good working condition for optimal results.
- Utilized advanced software tools for data management and analysis purposes.
- Monitored testing procedures to meet criteria and maintain quality control.
Lab Technician
Bureau Veritas
09.2020 - 10.2020
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
- Identified areas for process improvement, implementing changes that increased overall lab performance.
- Documented experimental procedures thoroughly, facilitating effective communication among team members.
- Maintained documentation on tests performed in lab.
- Coordinated with external laboratories in performing specialized tests or analyses.
- Optimized standard operating procedures based on regulatory guidelines.
- Prepared reagents, media and solutions to use for laboratory testing and analysis.
- Conducted routine quality control checks to ensure accurate test results and maintain laboratory standards.
- Processed client samples according to priority and documented results.
- Inspected laboratory equipment to maintain good working condition for optimal results.
- Utilized advanced software tools for data management and analysis purposes.
- Monitored testing procedures to meet criteria and maintain quality control.
Petrochemical Inspector / Additive Technician
Camin Cargo Control
10.2019 - 01.2020
- Sampling, gauging, transportation, and on-site pipeline injection for petrochemical substances.
- Maintained up-to-date inspection and audit records for improved reporting and analysis.
- Streamlined inspection processes for faster turnaround times, resulting in increased productivity.
- Developed customized inspection checklists tailored to specific job sites, ensuring thorough evaluations.
- Started and observed equipment operations to automatically sort and inspect materials and products.
- Led audit and inspection schedules for staff and contractors, meeting strict deadlines.
- Effectively communicated with clients and management to ensure alignment on inspection objectives, requirements, and expectations.
- Identified potential hazards and recommended corrective actions, ensuring a safer work environment for all employees.
- Upheld codes and regulations governing materials, processes, and procedures.
- Ensured compliance with industry regulations through meticulous attention to detail during inspections.
- Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
- Followed standard operating procedures for inspections and tests.
- Sampled products to verify compliance with standards
- Examined products for imperfections and defects.
- Operated and maintained testing equipment.
- Used analyzers, multimeters and power supplies to conduct diagnostic procedures.
Car Insurance Specialist: Call Center
GEICO
03.2016 - 04.2019
- Attended training programs to deepen professional skillset and assisted in training fellow company associates on existing and new training programs.
- Earned recognition as a top performer consistently exceeding targets throughout my tenure as a specialist in the field.
- Followed all company and state policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Mentored junior team members, fostering professional growth through guidance on best practices in the industry.
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
Front End
Wegmans
01.2011 - 03.2016
- Handled customer inquiries both in-person and over the phone, directing them to appropriate departments or resources as needed.
- Helped maintain safety standards within the workplace by promptly addressing spills, broken items, and other potential hazards.
- Assisted in maintaining adequate stock levels at the front end by regularly checking supply inventory and submitting requests for replenishments.
- Ensured smooth handover between shifts by effectively communicating pertinent information with coworkers.
- Collaborated with team members to maintain a clean and organized storefront, improving overall store appearance.
- Provided assistance with cart retrieval during busy periods, ensuring an ample supply for incoming shoppers.
- Assisted in increasing store revenue by upselling products and promoting special offers to customers.
- Contributed to inventory management by restocking shelves and organizing merchandise displays as needed.
- Enhanced customer satisfaction by providing efficient and friendly service at the front end.
- Maintained open communication with supervisors regarding front end operations and suggested improvements when necessary.
- Facilitated seamless transactions by accurately processing various forms of payment, including cash, credit cards, and gift cards.
- Participated in regular department meetings to stay informed about company policies, promotions, and best practices for customer service excellence.
- Trained new employees on front end procedures, contributing to increased staff efficiency and productivity.
- Completed daily opening/closing tasks promptly while adhering to company protocols.
- Resolved customer complaints in a timely manner, ensuring a positive shopping experience for all patrons.
- Promoted store loyalty programs to customers, resulting in increased membership sign-ups and repeat business.
- Reduced wait times for customers with swift and accurate cash handling during peak hours.
Education
High school or equivalent -
Technical College System of Georgia
Chamblee, GA02.2010
Skills
- Customer Relations
- Quality Assurance
- Effective Communication
- Expert Problem Solving
- Multitasking
- Organizational Skills
- Attention to Detail
- Data Analysis
- Adaptability
- Document processing
- File and Recordkeeping
- Process Improvement
Accomplishments
- Ranked 33rd out of over 12,000 employees in a company-wide capability metric score for GEICO. Consistently achieved Gold chairman status yearly.
- Highest gross-profit collision estimator at currently employed facility, thanks to developed processes and efficiencies in labor, and profit analysis for parts during repair.
Timeline
Collision Estimator
AutoNation
03.2022 - Current
Lab Technician
AmSpec
04.2021 - 01.2022
Lab Technician
Bureau Veritas
09.2020 - 10.2020
Petrochemical Inspector / Additive Technician
Camin Cargo Control
10.2019 - 01.2020
Car Insurance Specialist: Call Center
GEICO
03.2016 - 04.2019
Front End
Wegmans
01.2011 - 03.2016
High school or equivalent -
Technical College System of Georgia