ALEXANDER JOHNSON
Alpharetta,GA
Summary
Hello! I'm a forward thinking and resourceful business specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for effectively contributing to company success. Proven track record of successfully managing multiple projects and developing innovative solutions. Enjoy working in team-based environment and collaborating with others to best meet company's goals.
Overview
12
12
years of professional experience
Work History
Scholarship Administration Specialist
Dept. Of Early Care & Learning
12.2022 - Current
- Implemented policy and procedural knowledge of the Georgia CAPS program to deliver quality work and assist clients' needs
- Assisted clients and led through the eligibility determination process for participation in the CAPS program for initial and renewal applications.
- Utilized Microsoft Excel (ex. pivot tables, VLOOKUP, sort function) to manage and organize application data received daily.
- Collaborated with cross-functional teams on Interviewer/Processor pilot to achieve project goals and implement process company wide.
Operations Specialist
Tax Credit Co
05.2019 - 01.2021
- Collaborated with team to process and send WOTC applications to state workforce agencies in a timely manner
- Collected, arranged, and input information into database system.
- Utilized SQL & Microsoft Excel to manage large amounts of data for company and clients
- Mentored and trained teammates on how to correctly use various processes to complete WOTC applications
- Received calls from clients and led them through survey to determine WOTC eligibility.
Store Associate
The UPS Store
08.2017 - 04.2018
- Processed and received UPS, Postal Service, and GSO packages using Mailbox Manager and CMS
- Scanning & e-mailing, faxing, printing, notarizing, and copying documents for customers
- Answering phone calls to give information and solutions to customers
- Stocked and replenished merchandise according to merchandise layouts.
Package Handler
United Parcel Services
06.2014 - 09.2015
- Unloaded truck beds, handling packages and transferring them to a conveyor belt
- Coached and assisted newly hired UPSers by demonstrating proper techniques and safety/navigation protocols.
Administrative Assistant
Pou Family Medicine
05.2012 - 01.2014
- Operated and maintained digital filing system, performing data input to store and update patient information
- Performed general administrative duties, including answering phone calls, operating print and fax machine, scheduling appointments, payroll and billing, creating memos, and mailing documents.
Education
Bachelor of Science - Business Administration And Management
Troy University
Montgomery, AL12.2018
Skills
- Knowledgeable with Microsoft Office Suite (Word, Powerpoint, Excel, Teams, Outlook) and Microsoft SQL Server
- Strong Written & Verbal Communication
- Conflict Resolution & Problem Solving
- Customer Relations
- Management Services Marketing
- Cross-Functional Communication
- Database Management
- Documentation Management
Timeline
Scholarship Administration Specialist
Dept. Of Early Care & Learning
12.2022 - Current
Operations Specialist
Tax Credit Co
05.2019 - 01.2021
Store Associate
The UPS Store
08.2017 - 04.2018
Package Handler
United Parcel Services
06.2014 - 09.2015
Administrative Assistant
Pou Family Medicine
05.2012 - 01.2014
Bachelor of Science - Business Administration And Management
Troy University
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