Alexander Johnson
Character Performer
Winter Garden,FL
Summary
Dynamic character performer with extensive experience at Walt Disney World, excelling in public speaking and safety compliance. Proven track record of mentoring new cast members and achieving high guest satisfaction scores. Adept at creative problem solving and maintaining professionalism in high-pressure environments, ensuring memorable experiences for thousands of guests daily.
Overview
12
12
years of professional experience
Work History
Character Performer
Walt Disney World
01.2022 - Current
- Executed specialized performance roles in Disney's Boo To You Parade, highlighting unique skills and character portrayals.
- Championed inclusion by mentoring new cast members in diverse entertainment venues across The Walt Disney World Resort.
- Led by example in Safety Standards, Operating Guidelines, and high-quality show experiences in Meet and Greet, Dining, and Guest Carry Target Locations.
- Maintained confidentiality throughout in-depth rehearsal processes and daily show environments to keep various documents, details, and show elements classified.
Rock'n Roller Coaster Attractions Operations Trainer
Walt Disney World
01.2021 - 01.2022
- Trained and mentored 5+ new Cast Members monthly through an intensive 8-day schedule, ensuring mastery of attraction operations and safety protocols
- Minimized downtime by efficiently assisting with evacuations and addressing safety concerns, maintaining operational flow
- Contributed to development and rollout of training materials for TrainMe, MyDisneyExperience, Park Reservations, and Lightning Lane Access, enhancing team knowledge and guest experience
- Average PLEX Score of 86% for the attraction with a High GCT
Alien Swirling Saucers Attractions Operations Host
Walt Disney World
01.2018 - 01.2019
- Provided excellent customer service by anticipating customer needs.
- Resolved guest concerns promptly, fostering a positive atmosphere for visitors.
- Collaborated with team members to enhance park operations and guest experience.
- Coordinated with a diverse group of coworkers to achieve operational goals and address service-related issues.
- Monitored compliance with safety regulations and protocols during operations.
Jungle Cruise Attractions Operations Host
Walt Disney World
01.2017 - 01.2018
- Proficient in Spieling into a microphone while monitoring the safety of guests on attraction
- Opening theme for the Toy Story land and the Attraction
- Coordinated media events while upholding professionalism with high-profile guests
- Maintained an average PLEX score of 92%
- Proficient in public speaking, having to spiel and improvise multiple times daily for 10 - 15 minute intervals, while maintaining show and safety
- Emphasized safety protocols in critical positions to ensure protection of guests and staff
- Ensure the safe, efficient, and themed operation of a high-volume attraction for thousands of guests daily; average 1150 guests per hour
- Achieved lowest OSHA recordables in current fiscal year among Magic Kingdom attractions, maintaining average PLEX score of 90%
Store Manager
Taco Bell
01.2014 - 01.2016
- Monitored food safety and conditions daily, ensuring product freshness and enhancing guest satisfaction
- Created and maintained weekly back of house inventory, ensuring availability of necessary products for restaurant operations
- Addressed guest concerns and needs with enthusiasm, fostering a safe and efficient work environment for employees
Education
Arts, entertainment,and media management -
University of Central Florida
Post-Crisis Hospitality management Certificate -
University of South Florida
Skills
- Character performance
- Script memorization
- Public speaking
- Public engagement
- Creative problem solving
- Adaptability
- Time management
- Safety awareness and compliance
- Microsoft 365
- Communication tools
- Social media management
- Work ethic
Pronouns
he/him/his
Timeline
Character Performer
Walt Disney World
01.2022 - Current
Rock'n Roller Coaster Attractions Operations Trainer
Walt Disney World
01.2021 - 01.2022
Alien Swirling Saucers Attractions Operations Host
Walt Disney World
01.2018 - 01.2019
Jungle Cruise Attractions Operations Host
Walt Disney World
01.2017 - 01.2018
Store Manager
Taco Bell
01.2014 - 01.2016
Arts, entertainment,and media management -
University of Central Florida
Post-Crisis Hospitality management Certificate -
University of South Florida