ALEXANDER JOHNSON

• Delivered frontline technical support for hardware, software, and network systems in fast paced operational environments, quickly diagnosing and resolving issues to maintain continuous mission capability.
• Maintained and secured communication and information systems through routine inspections, updates, and preventive maintenance, ensuring operational readiness and safeguarding data integrity.
• Configured, installed, and repaired computer and network equipment, collaborating with cross-functional teams to enable reliable field operations and enhance command communication.

• Installed, configured, and deployed desktop and laptop computers, monitors, printers, docking stations, and other end user hardware.
• Assisted in troubleshooting technical issues for faculty and students, enhancing user experience.
• Collaborated with team members to troubleshoot system malfunctions, improving response time.
• Maintained a comprehensive knowledge of current industry trends, developments, tools, or techniques relevant to the role of an IT specialist.

• Processed transactions at customer service counter, managing returns, exchanges, money orders, Western Union, and lottery services to facilitate customer needs.
• Provided friendly and efficient service to customers, addressing concerns and answering questions to enhance overall shopping experience.
• Resolved issues for improved customer relations, utilizing active listening and empathy during interactions.

• Served as Team Lead for the National Cyber Security Range Complex, overseeing network setup and operations while coordinating personnel to ensure reliable system performance during mission exercises.
• Diagnosed and resolved complex hardware, software, and connectivity issues, maintaining operational readiness and minimizing downtime in high-tempo training environments.

Completed coursework toward Associate of Arts in Information Technology