Summary
Overview
Work History
Education
Skills
Microsoft Specialist
Timeline
Generic

Alexander Jones

BELL

Summary

Professional leader with strong expertise in overseeing night operations and ensuring smooth workflow. Known for fostering team collaboration and consistently achieving high performance. Skilled in problem-solving, conflict resolution, and adapting to changing demands. Reliable and effective in maintaining operational excellence and safety standards.

Overview

4
4
years of professional experience

Work History

Night Shift Supervisor

Ginnie Springs Outdoors
08.2022 - 05.2025
  • Learned safety protocols and procedures to ensure a secure work environment.
  • Assisted in training new staff on operational workflows and equipment usage.
  • Supported inventory management by organizing stock and conducting regular counts.
  • Monitored team performance to identify areas for improvement and efficiency gains.
  • Coordinated shift schedules to optimize staffing levels and coverage needs.
  • Resolved minor conflicts among team members to maintain a positive work atmosphere.
  • Developed strong communication channels between day and night shifts, facilitating seamless handovers at the beginning and end of each shift.
  • Assisted customers with complaints, questions, and concerns.
  • Compiled reports on production shortfalls, accidents and equipment problems.
  • Upheld strict compliance with local, state, and federal regulations governing workplace safety, health, and environmental practices.
  • Cultivated professional working relationships with peers and supervisors.

Shift Supervisor

Ginnie Springs Outdoors
02.2022 - 08.2022
  • Supervised daily operations to ensure smooth workflow and adherence to safety protocols.
  • Trained and mentored staff on best practices for customer service and operational efficiency.
  • Coordinated scheduling to optimize workforce coverage during peak times and events.
  • Enforced company policies and procedures to uphold operational standards and enhance team performance.
  • Assisted in resolving customer inquiries, ensuring positive experiences and satisfaction.
  • Monitored equipment functionality, facilitating maintenance requests to minimize downtime.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Increased sales performance through effective upselling techniques and staff training initiatives.
  • Completed cash and credit card transactions accurately using POS software.
  • Coordinated with vendors regarding product deliveries, guaranteeing adequate supplies available for uninterrupted service provision.
  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.

Cashier

Ginnie Springs Outdoors
05.2021 - 02.2022
  • Processed customer transactions efficiently, ensuring accurate cash handling and change distribution.
  • Assisted customers with product inquiries, enhancing overall shopping experience and satisfaction.
  • Collaborated with team members to streamline checkout procedures, reducing wait times for customers.
  • Trained new cashiers on best practices for customer service and transaction processing.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Reduced processing errors by meticulously following transaction procedures.
  • Used POS system to enter orders, process payments and issue receipts.

Education

No Degree - Business Administration And Management

Santa Fe College
Gainesville, FL
08-2023

Skills

  • Safety awareness
  • Supervisory experience
  • Teamwork
  • Customer service
  • Problem-solving
  • Attention to detail
  • Reliability
  • Critical thinking
  • Computer skills
  • Decision-making
  • Safety procedures

Microsoft Specialist

Fluent in Microsoft Word, Powerpoint, Excel. I was unable to use my certifications at Ginnie Springs as they utilized the Clover POS system.

Timeline

Night Shift Supervisor

Ginnie Springs Outdoors
08.2022 - 05.2025

Shift Supervisor

Ginnie Springs Outdoors
02.2022 - 08.2022

Cashier

Ginnie Springs Outdoors
05.2021 - 02.2022

No Degree - Business Administration And Management

Santa Fe College

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