D. Alexander Jordan

Work History

U.S. Small Business Administration

10.2024 - 03.2025

Conducts KYC reviews pursuant to compliance and AML requirements, adapting procedures to dynamic internal risk guidelines to enhance loan approval accuracy.
Developed strong relationships with customers through high levels of customer service.
Leverages investigative tools to analyze applicant data, improving risk assessment efficacy, and directly orchestrating the final approval and funding of $1.5 to $2 million in loan options monthly.
Verifies loan documents, ensuring precision and adherence to fraud prevention standards, improving portfolio quality, and reducing fraud exposure.
Collaborates personally with disaster victims to provide tailored lending solutions, optimizing financial outcomes.
Strengthens interdepartmental lending operations through strategic input on policy refinements, and process optimization initiatives.

Bill.com LLC

10.2021 - 02.2024

Oversaw a client pipeline of 150-300 monthly SMB applicants, ensuring effective implementation of KYB/KYC review protocols, delivering 98% client satisfaction, and leading team underwriting efficiency metrics by 15-20% quarterly, measuring process agility against internal performance indicators.
Directly reviewed unsecured revolving credit line applications for $1,000 to $1 million, integrating smart software tools for risk review workflows, and maintaining compliance with internal risk standards to ensure compatibility with client lending goals.
Partnered with sales and marketing units to advise small business stakeholders on proprietary organizational support and financial management tools (SaaS), in support of organizational revenue goals.
Maintained strong financial relationships with stakeholders and partners, implementing end-to-end communication strategies to develop client confidence, resulting in measurable client base growth and satisfaction.
Assessed lending needs and application qualifications, ensuring 100% KYC/AML regulatory compliance and customer satisfaction, while maintaining top 10% conversion performance.

Discover Financial Services

10.2020 - 10.2021

Underwrote personal loans, maintaining strict adherence to compliance standards, and delivering significant improvements in loan approval rates through proprietary software use and structured manual underwriting.
Conducted a thorough analysis of loan closing documentation, ensuring efficient processing and regulatory compliance, while exceeding quality benchmarks.
Guided clients through complex lending processes, providing tailored solutions, and maintaining exceptional customer satisfaction levels.
Executed thorough application assessments and risk evaluations, maintaining perfect regulatory compliance while driving customer satisfaction.

Salt Lake County Democratic Party

11.2019 - 02.2021

Spearheaded strategic mobilization efforts, increasing volunteer engagement by 30% through targeted outreach and effective communication.
Introduced new digital tools for efficient volunteer management, streamlining event planning processes, and improving engagement metrics by 20%.
Directed a comprehensive voter outreach strategy, managed cross-functional teams, and drove a substantial increase in community engagement and message reach.
Built robust networks with community organizations, fostering meaningful partnerships that amplified campaign reach and local impact.
Pioneered a data-driven approach to volunteer recruitment, integrating software to establish sustainable frameworks for long-term organizational growth.

Crown EuroCars

08.2018 - 11.2019

Led automotive sales initiatives and financing solutions, building strong client relationships while optimizing deal structures for maximum value delivery.