D. Alexander Jordan
RISK & COMPLIANCE ANALYST
Lynchburg,Virginia
Summary
Experienced Risk & Compliance Analyst with a proven track record of enhancing compliance and risk management practices. Specializing in KYC, credit risk assessment, and underwriting, consistently improving client satisfaction and optimizing loan processing procedures. Strategic insights and analytical skills have led to significant improvements in underwriting efficiency and expanding the client base. Committed to driving economic growth, improving client interactions, and streamlining lending operations with innovative solutions.
Overview
7
7
years of professional experience
1
1
Language
Work History
Disaster Home Loan Officer (GS-1165-7)
U.S. Small Business Administration
10.2024 - 03.2025
- Conducts KYC reviews pursuant to compliance and AML requirements, adapting procedures to dynamic internal risk guidelines to enhance loan approval accuracy.
- Developed strong relationships with customers through high levels of customer service.
- Leverages investigative tools to analyze applicant data, improving risk assessment efficacy, and directly orchestrating the final approval and funding of $1.5 to $2 million in loan options monthly.
- Verifies loan documents, ensuring precision and adherence to fraud prevention standards, improving portfolio quality, and reducing fraud exposure.
- Collaborates personally with disaster victims to provide tailored lending solutions, optimizing financial outcomes.
- Strengthens interdepartmental lending operations through strategic input on policy refinements, and process optimization initiatives.
SMB Risk & Credit Specialist, II
Bill.com LLC
10.2021 - 02.2024
- Oversaw a client pipeline of 150-300 monthly SMB applicants, ensuring effective implementation of KYB/KYC review protocols, delivering 98% client satisfaction, and leading team underwriting efficiency metrics by 15-20% quarterly, measuring process agility against internal performance indicators.
- Directly reviewed unsecured revolving credit line applications for $1,000 to $1 million, integrating smart software tools for risk review workflows, and maintaining compliance with internal risk standards to ensure compatibility with client lending goals.
- Partnered with sales and marketing units to advise small business stakeholders on proprietary organizational support and financial management tools (SaaS), in support of organizational revenue goals.
- Maintained strong financial relationships with stakeholders and partners, implementing end-to-end communication strategies to develop client confidence, resulting in measurable client base growth and satisfaction.
- Assessed lending needs and application qualifications, ensuring 100% KYC/AML regulatory compliance and customer satisfaction, while maintaining top 10% conversion performance.
Personal Lending Specialist
Discover Financial Services
10.2020 - 10.2021
- Underwrote personal loans, maintaining strict adherence to compliance standards, and delivering significant improvements in loan approval rates through proprietary software use and structured manual underwriting.
- Conducted a thorough analysis of loan closing documentation, ensuring efficient processing and regulatory compliance, while exceeding quality benchmarks.
- Guided clients through complex lending processes, providing tailored solutions, and maintaining exceptional customer satisfaction levels.
- Executed thorough application assessments and risk evaluations, maintaining perfect regulatory compliance while driving customer satisfaction.
Director of Campaign Mobilization
Salt Lake County Democratic Party
11.2019 - 02.2021
- Spearheaded strategic mobilization efforts, increasing volunteer engagement by 30% through targeted outreach and effective communication.
- Introduced new digital tools for efficient volunteer management, streamlining event planning processes, and improving engagement metrics by 20%.
- Directed a comprehensive voter outreach strategy, managed cross-functional teams, and drove a substantial increase in community engagement and message reach.
- Built robust networks with community organizations, fostering meaningful partnerships that amplified campaign reach and local impact.
- Pioneered a data-driven approach to volunteer recruitment, integrating software to establish sustainable frameworks for long-term organizational growth.
New Sales & Finance Consultant
Crown EuroCars
08.2018 - 11.2019
- Led automotive sales initiatives and financing solutions, building strong client relationships while optimizing deal structures for maximum value delivery.
Education
Bachelor of Science - Economics
05-2026
High School Diploma -
05-2017
GPA: Magna Cum Laude
- Dean's List Spring Semester 2017
Skills
Client Relationship Management
Credit Risk Assessment
Regulatory Compliance (AML/FINRA/UDAAP)
Mortgage Underwriting Procedure
KYC Compliance
Collateral Evaluation
Loan Processing
KYB Compliance
SaaS Workflow Integration
Risk Management Assessment
Documentation Review
Timeline
Disaster Home Loan Officer (GS-1165-7) - U.S. Small Business Administration
10.2024 - 03.2025
SMB Risk & Credit Specialist, II - Bill.com LLC
10.2021 - 02.2024
Personal Lending Specialist - Discover Financial Services
10.2020 - 10.2021
Director of Campaign Mobilization - Salt Lake County Democratic Party
11.2019 - 02.2021
New Sales & Finance Consultant - Crown EuroCars
08.2018 - 11.2019
University of Utah - Bachelor of Science, Economics
Marburn Academy High School - High School Diploma,