Alexander Juliano
Kenmore,NY
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Electronic Restoration Specialist
CRDN
06.2025 - Current
- Led restoration projects, ensuring compliance with industry standards and safety regulations.
- Streamlined workflow processes to enhance efficiency and reduce project turnaround time.
- Coordinated assessments of damaged electronics to determine restoration needs and priorities.
- Led restoration projects, ensuring adherence to safety protocols and quality standards.
Shift Manager
Mikes Subs
01.2025 - Current
- Supervised daily operations to ensure efficient service and product quality.
- Trained new staff on food preparation and customer service protocols.
- Managed inventory levels to reduce waste and optimize stock availability.
- Assisted in resolving customer complaints to enhance satisfaction and loyalty.
- Monitored employee performance, providing feedback for continuous improvement.
Driver
Mike Smith Buick GMC
07.2024 - Current
- Ensured timely and safe delivery of vehicles to customers and dealerships.
- Maintained accurate records of deliveries, mileage, and vehicle conditions.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
Shift Leader
Mikes Subs
05.2023 - 01.2025
- Supervised daily operations, ensuring adherence to quality standards and efficient workflow.
- Trained new team members on menu items, food safety protocols, and customer service techniques.
- Implemented inventory management practices, reducing waste and optimizing stock levels.
- Resolved customer complaints effectively, improving overall satisfaction and repeat business.
- Coordinated shift schedules to maintain adequate staffing during peak business hours.
- Monitored food preparation processes, guaranteeing compliance with health and safety regulations.
Submaker
Mikes Subs
10.2022 - 05.2023
- Prepared fresh ingredients for sandwich assembly, ensuring quality and freshness.
- Efficiently assembled customer orders according to specifications and preferences.
- Maintained cleanliness and organization of workstations to promote safety and efficiency.
- Collaborated with team members to manage high-volume service during peak hours.
- Provided excellent customer service by addressing inquiries and special requests promptly.
Delta Tech I
Delta Sonic Car Wash Systems
07.2021 - 05.2022
- Operated and maintained car wash equipment to ensure optimal performance and safety standards.
- Trained new technicians on equipment operation, safety protocols, and customer service best practices.
- Collaborated with team members to streamline daily operations and improve overall customer satisfaction ratings.
Education
Bachelor of Science - Biochemistry
SUNY At Buffalo
Buffalo, NY05-2027
Skills
- Team leadership
- Task delegation
- Cross-functional teamwork
- Team motivation
- Data Analysis
- Microsoft Excel Experience
Certification
- Certified in Adult and Pediatric CPR
Timeline
Electronic Restoration Specialist
CRDN
06.2025 - Current
Shift Manager
Mikes Subs
01.2025 - Current
Driver
Mike Smith Buick GMC
07.2024 - Current
Shift Leader
Mikes Subs
05.2023 - 01.2025
Submaker
Mikes Subs
10.2022 - 05.2023
Delta Tech I
Delta Sonic Car Wash Systems
07.2021 - 05.2022
Bachelor of Science - Biochemistry
SUNY At Buffalo