Alexander Keeton
Wichita,KS
Summary
Accomplished Coordination Center Officer at TSA, adept in strategic planning and innovation, enhanced operational efficiency by streamlining processes. Skilled in fostering teamwork and collaboration, significantly improved communication and problem-solving. Demonstrates a strong commitment to rule enforcement and attention to detail, driving results and advancing security measures.
Overview
17
17
years of professional experience
Work History
Coordination Center Officer
Transportation Security Administration, TSA
09.2019 - Current
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Improved department efficiency by streamlining and implementing policies and processes.
- Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
- Coordinated operations with other emergency service groups.
- Utilized data-driven decision-making techniques to inform strategic planning processes and measure progress towards goals.
- Streamlined report writing processes, allowing for quicker turnover and more accurate record-keeping.
- Coordinated with multiple agencies to streamline operations, enhancing overall response times during emergencies.
- Facilitated collaboration between departments, improving efficiency and effectiveness in handling cross-jurisdictional cases.
- Improved team morale and performance with consistent feedback and recognition of achievements.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Maintained database systems to track and analyze operational data.
- Educated staff on organizational mission and goals to help employees achieve success.
- Conducted regular reviews of operations and identified areas for improvement.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Maintained accurate files, records and credentialing documents in well-maintained databases using Software.
- Boosted productivity levels within the credentialing team by training new employees on proper procedures and best practices within the role.
Lead Transportation Security Officer
Transportation Security Administration, TSA
03.2014 - 09.2019
- Managed team of trained security professionals engaged in anti-terrorism activities.
- Safeguarded transportation operations at commercial airports and railway stations.
- Consistently met or exceeded performance metrics, demonstrating commitment to excellence in transportation security operations.
- Coordinated scheduling for optimal staffing levels at checkpoints during peak travel periods.
- Reduced wait times and increased passenger satisfaction by effectively managing checkpoint operations.
- Streamlined screening processes for efficient passenger throughput while maintaining high levels of safety.
- Oversaw daily inventory management of equipment and supplies, ensuring proper maintenance and availability when needed.
- Collaborated with federal, state, and local law enforcement agencies to ensure seamless communication and coordination during security incidents.
- Addressed any customer complaints or concerns professionally, working towards satisfactory resolutions while upholding TSA standards.
- Supported overall airport operations by collaborating with airline representatives on matters related to flight schedules or aircraft security.
- Facilitated interdepartmental cooperation to address potential security vulnerabilities across airport facilities.
- Established a positive work environment through strong leadership skills and open communication channels among team members.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Performed pat-downs to look for unauthorized materials and weapons.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Responded effectively to security incidents and provided guidance regarding security procedures.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Developed and maintained positive rapport with passengers and other airport personnel.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Directed passengers navigating screening process, providing additional support to individuals exhibiting difficulties.
- Manually screened passengers unable to pass through metal detectors or who triggered alarms.
- Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
- Adhered to strict screening techniques and procedures while conducting human screenings.
- Controlled situations resulting from security breaches by engaging and containing suspects until police or other security personnel arrived.
- Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.
Transportation Security Officer
Transportation Security Administration, TSA
09.2007 - 03.2014
- Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, vehicles, and individuals.
- Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
- Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
Education
Communications
Wichita State University
Wichita, KSSkills
- Work Coordination
- Report Writing
- Strategic Planning
- Innovation and Creativity
- Rule Enforcement
- Teamwork and Collaboration
- Attention to Detail
- Organizational Skills
- Multitasking Abilities
- Problem-Solving
- Time Management
- Written Communication
- Process Improvement
- Task Prioritization
Timeline
Coordination Center Officer
Transportation Security Administration, TSA
09.2019 - Current
Lead Transportation Security Officer
Transportation Security Administration, TSA
03.2014 - 09.2019
Transportation Security Officer
Transportation Security Administration, TSA
09.2007 - 03.2014
Communications
Wichita State University
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