Alexander Kessee
Los Angeles,CA
Overview
13
13
years of professional experience
Work History
Schedule Coordinator
Leading The Pack
Los Angeles, CA
01.2021 - Current
- Answer phone calls and answer questions from potential customers.
- Act as first point of contact and set appointments for prospective clients.
- Handled complaints and questions, and re-direct calls to other team members as needed
- Keep team schedule
- Assist owner as directed.
Assistant/Front Desk Associate
Clean Paws Pet Salon
Reseda, CA
10.2013 - 12.2021
- Maintained cleanliness and organization of front desk area.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Checked pets in and out
- Processed payments
- Scheduled Customers
- Cleaned grooming area and daycare
- Assisted groomers as needed
Maintenance Dispatcher
A.M. Maintennace Co.
Los Angeles, CA
05.2010 - 09.2013
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Received new maintenance orders, prepared documentation and assigned techs.
- Order materials and tools for jobs
- Inspected work sites as needed
- Assisted maintenance techs as needed in the field and at corporate office.
Education
Champs - Charter High School of Arts-Multimedia & Performing
Van Nuys, CASkills
- Effective Customer Service
- Fast learner
- flexible and reliable
- Communicates well with customers
- Flexible and reliable
Timeline
Schedule Coordinator
Leading The Pack
01.2021 - Current
Assistant/Front Desk Associate
Clean Paws Pet Salon
10.2013 - 12.2021
Maintenance Dispatcher
A.M. Maintennace Co.
05.2010 - 09.2013
Champs - Charter High School of Arts-Multimedia & Performing