ALEXANDER KESSELLY
Phoenix,AZ
Summary
- Reliable System Administrator provides 24/7 oversight of valuable data and technological assets. Trusted to safeguard cybersecurity, employee privacy and business continuity. Serves as first line of defense against technical interruptions and unwanted intrusions.
- Certified ServiceNow System Administrator with strong knowledge of cybersecurity principles and best practices.
- Driven Systems Administrator with 4 years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.
- Proficient in configuring Windows Server 2012R2, VMware workstation.
- Experience with network security, including VPNs, VLANs, and secure access controls.
- Excellent problem-solving and analytical skills with the ability to respond quickly to security incidents.
- Strong communication and teamwork abilities, enabling effective collaboration with cross-functional teams.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
SYSTEM ADMINISTRATOR
Sustainable Youth Education Empowerment Program
01.2019 - Current
- Worked with users to determine areas of technology in need of improved usability.
- Diagnosed and resolved hardware and software issues.
- Collaborated with IT team to develop and implement comprehensive disaster recovery plans, ensuring minimal data loss during critical incidents.
- Managed onboarding and offboarding of employees.
- Developed strong communication and organizational skills through working on group projects.
- Worked well in a team setting, providing support and guidance.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Excellent communication skills, both verbal and written.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Provided professional services and support in a dynamic work environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Self-motivated, with a strong sense of personal responsibility.
- Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
- Maximized system availability through development and testing of contingency plans.
DESKTOP SUPPORT SPECIALIST
O’Reilly Distribution Center
01.2018 - 01.2022
- Developed customized training materials for employees, increasing proficiency with various software applications.
- Increased user satisfaction with desktop systems by providing timely, effective support.
- Established best practices for desktop support specialists, fostering a culture of continuous improvement.
- Helped streamline repair processes and update procedures to support action consistency.
- Assisted in the migration of legacy systems to newer technology platforms, minimizing disruptions during the transition period.
- Installed and configured operating systems and applications.
- Patched software and installed new versions to eliminate security problems and protect data.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
- Configured and tested new software and hardware.
- Diagnosed and troubleshot hardware, software and network issues.
- Implemented preventative measures to minimize security risks in desktop environments.
- Created user accounts and assigned permissions.
- Tested new software and hardware prior to deployment.
- Purchased, setup and installed new computers.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Passionate about learning and committed to continual improvement.
SECURITY ANALYST
Delta Media Services
01.2016 - 01.2018
- Developed customized security policies and protocols, ensuring compliance with industry standards and best practices.
- Participated in tabletop exercises simulating cyberattacks, leading to better preparedness for real-world incidents.
- Monitored computer virus reports to determine when to update virus protection systems.
- Reviewed existing security architecture for improvements that aligned with evolving business needs while minimizing risk exposure.
- Implemented multi-factor authentication measures, strengthening overall network defenses against unauthorized access attempts.
- Collaborated with IT teams to develop comprehensive cybersecurity strategies, reducing risks from external attacks.
- Developed plans to safeguard computer files against modification, destruction, or disclosure.
- Recommend improvements in security systems and procedures.
- Educated employees on cybersecurity awareness through training sessions, significantly reducing instances of human error-related breaches.
- Coordinated incident response efforts across multiple departments, fostering teamwork in resolving complex issues effectively.
- Assisted in the successful completion of security audits, resulting in a boost of client trust and confidence.
- Encrypted data and erected firewalls to protect confidential information.
- Performed risk analyses to identify appropriate security countermeasures.
- Completed vulnerability scans to identify at-risk systems and remediate issues.
- Monitored use of data files and regulated access to protect secure information.
- Collaborated with law enforcement agencies during cybercrime investigations when necessary, supporting the apprehension of malicious actors.
Education
Master of Science - Information Technology
COLORADO TECHNICAL UNIVERSITY
Colorado Springs, CO12.2018
Master of Science - Management Information Systems
COLORADO TECHNICAL UNIVERSITY
Colorado Springs, CO09.2017
Skills
- Access Control
- Technical Support
- System Testing
- Project Management
- Remote Conferencing Support
- Technical specifications
- Configuration Management
- Disaster Recovery
- Data Backup
- System Upgrades
- Self Motivation
- User Support
- Network Security
- Application Configuration
- Hardware and software installation
Certification
Certified ServiceNow System Administrator, 24408056
Coursework
- Computer Systems Security Foundations
- Network Security
- Security Management
- Information Systems Auditing
- Data and Applications Security
- Networking and Telecommunications
- Operating Systems Security
- Enterprise Systems Architecture
- Enterprise Data Management
Working Authorization Status
US CITIZEN
REFERNCES
- Dickson George Manager (Sustainable Youth Education Empowerment Program) Contact 209-898-4588
- Lucky Akpovwa IT Manage (O’Reilly D C 23) Contact 209- 361-7024
- Christopher Konyan Manager (Delta Media Services) Contact 209- 688-1385
Timeline
SYSTEM ADMINISTRATOR
Sustainable Youth Education Empowerment Program
01.2019 - Current
DESKTOP SUPPORT SPECIALIST
O’Reilly Distribution Center
01.2018 - 01.2022
SECURITY ANALYST
Delta Media Services
01.2016 - 01.2018
Master of Science - Information Technology
COLORADO TECHNICAL UNIVERSITY
Master of Science - Management Information Systems
COLORADO TECHNICAL UNIVERSITY
Certified ServiceNow System Administrator, 24408056
Similar Profiles
Hanan AbdelrahmanHanan Abdelrahman
Direct Support Professional at Mayor's Youth Empowerment ProgramDirect Support Professional at Mayor's Youth Empowerment Program
Ehsan Sobhani RahatabadEhsan Sobhani Rahatabad
Junior Youth Teacher (volunteering) at Junior Youth Spiritual Empowerment ProgramJunior Youth Teacher (volunteering) at Junior Youth Spiritual Empowerment Program
Ruwayda AhmedRuwayda Ahmed
Community Empowerment Facilitator at Somali Youth and Community Empowerment ProgramCommunity Empowerment Facilitator at Somali Youth and Community Empowerment Program