Alexander Kibort
Smithton,IL
Summary
Cultivated strong vendor and customer relationships, ensuring health and safety compliance. Exceptional Operations Manager with a track record of enhancing customer satisfaction and streamlining inventory for Discount Smokes and Beer. Focused on successful team building with a track record of enhancing customer satisfaction and cultivated strong vendor and customer relationships. Reliable team player committed to building high-performing teams.
Overview
8
8
years of professional experience
Work History
Manager of Operations
Discount Smokes and Beer
04.2023 - 08.2024
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Partnered with vendors and suppliers to effectively manage and select products.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Developed and implemented strategies to maximize customer satisfaction.
- Reported issues to higher management with great detail.
- Collected payment for products, balanced cash receipts and maintained accurate cash drawer.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Server
Eckert's Country Store & Farms
08.2016 - 07.2021
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Served food and beverages promptly with focused attention to customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Education
Bachelor of Science - Marketing- Professional Sales
Missouri State University
Springfield, MO12.2024
Skills
- Marketing
- Inventory Management
- Customer Retention
- Health and safety compliance
- Customer Service
- Problem-Solving
- Negotiation
- Employee relations and conflict resolution
- Vendor Sourcing
- Sales background
Timeline
Manager of Operations
Discount Smokes and Beer
04.2023 - 08.2024
Server
Eckert's Country Store & Farms
08.2016 - 07.2021
Bachelor of Science - Marketing- Professional Sales
Missouri State University
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