Alexander Kiladze
Brooklyn,NY
Summary
Versatile professional with a proven track record at T-Mobile and expertise in Python programming and exceptional communication skills. Excelled in roles requiring problem-solving abilities and team collaboration, significantly enhancing customer loyalty and operational efficiency. Skilled in sales and IT support, demonstrating a unique blend of technical and interpersonal skills to drive success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Mobile Expert
T-Mobile
09.2022 - Current
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Excellent communication skills, both verbal and written.
Licensed Real Estate Salesperson
Oxford Properties
07.2022 - 01.2023
- Maintained connections with clients to encourage repeat business and referrals.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Advertised client properties through websites, social media, and real estate guides.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
IT Support Specialist
Imperium Productions
06.2020 - 02.2022
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Updated software to safeguard against security flaws.
Logistics Manager
FIABCI Georgia
10.2019 - 06.2020
- Monitored logistics performance and identified improvement opportunities.
- Managed logistics budgets and forecasting to achieve cost-effective operations.
Sales Associate
Global Opportunities
07.2017 - 01.2019
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
Bachelor of Science - Information Technology
Caucasus University
Tbilisi, Georgia08.2022
High School Diploma -
Buckswood International School - Tbilisi
Tbilisi, Georgia09.2016
Skills
- Python Programming
- Strong Verbal and Written Communication Skills
- Scripting Languages
- Proficiency with SIEM tools such as Splunk
- Sales Skills
- Log Analysis
- Typing Speed: 90 WPM
- Incident Response Fundamentals
- Team Collaboration
- Problem-Solving Abilities
Certification
- CompTIA Security+ SY0-701 Certification
- Diploma in Cybersecurity, Fullstack Academy Cybersecurity Bootcamp
Hobbies
Video Games, Music, Coding
Languages
English
Native or Bilingual
Russian
Native or Bilingual
Georgian
Native or Bilingual
Timeline
Mobile Expert
T-Mobile
09.2022 - Current
Licensed Real Estate Salesperson
Oxford Properties
07.2022 - 01.2023
IT Support Specialist
Imperium Productions
06.2020 - 02.2022
Logistics Manager
FIABCI Georgia
10.2019 - 06.2020
Sales Associate
Global Opportunities
07.2017 - 01.2019
Bachelor of Science - Information Technology
Caucasus University
High School Diploma -
Buckswood International School - Tbilisi