Alexander Klein
Marietta,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Store Manager
Hoover Foods Inc. - Wendy's
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Laborer Operator
Work Market
10.2021 - 12.2023
- Enhanced project efficiency by consistently completing tasks within established deadlines and meeting quality standards.
- Reduced equipment downtime by performing regular maintenance and troubleshooting issues as they arose.
- Assisted in the successful completion of various construction projects, contributing to a safe and productive work environment.
- Supported team members by sharing knowledge of proper tool usage, safety procedures, and other essential skills for job success.
- Contributed to timely project completions with effective collaboration among team members and efficient task execution.
- Upheld high-quality standards in all aspects of work performed, resulting in fewer errors and delays throughout the project lifecycle.
- Streamlined daily operations with expert time management skills that allowed for more efficient use of resources such as labor hours and equipment availability.
Landscape Foreman
Vining's Landscape Group
04.2018 - 10.2020
- Enhanced landscape aesthetics by designing and implementing various hardscape and softscape projects.
- Boosted client satisfaction through timely completion of landscape installations, maintenance, and repairs.
- Streamlined project timelines by effectively managing crew members, delegating tasks, and coordinating resources.
- Improved customer retention rates with excellent communication skills and prompt response to inquiries or concerns.
- Ensured high-quality workmanship by training crew members in proper techniques for planting, pruning, irrigation systems, and equipment use.
- Increased efficiency by maintaining a clean and organized work environment both on job sites and at the company yard.
- Reduced costs with effective inventory management for supplies such as plants, mulch, tools, and equipment.
Forklift Operator
Floor & Decor
05.2016 - 01.2018
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Reduced loading times for shipping trucks by efficiently organizing and staging pallets.
- Ensured timely delivery of products by accurately picking orders from storage areas.
- Maintained optimal inventory levels with precise forklift operation and proper storage techniques.
- Minimized product damage through careful maneuvering and transporting of fragile items.
- Coordinated with supervisors to prioritize tasks, ensuring the most urgent shipments were processed first.
Store Manager
GameStop
06.2015 - 04.2016
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
Store Manager
Hoover Foods Inc.
07.2012 - 05.2015
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
Education
GED -
Adult Education Center
Marietta, GA07.2011
Skills
- Customer Service Management
- Revenue Generation
- Report Generation
- Promotional Planning
- POS Systems
- Problem-Solving
- Customer Response
- Multitasking and Organization
- Work Planning and Prioritization
Additional Information
Knowledgeable Computer Operator effective at setting controls and running specific daily tasks. Collaborative and communicative with proven history of quickly fixing minor issues and helping resolve more advanced problems. Meticulous in data management procedures.
Timeline
Laborer Operator
Work Market
10.2021 - 12.2023
Landscape Foreman
Vining's Landscape Group
04.2018 - 10.2020
Forklift Operator
Floor & Decor
05.2016 - 01.2018
Store Manager
GameStop
06.2015 - 04.2016
Store Manager
Hoover Foods Inc.
07.2012 - 05.2015
Store Manager
Hoover Foods Inc. - Wendy's
GED -
Adult Education Center
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