Open To Work
Alexander Knox
El Paso,TX
Work Preference
Summary
Dedicated Security Officer experienced in maintaining safety across campus grounds and facilities. Managed entrance control and roving patrols while effectively handling high-pressure situations and difficult interactions. Demonstrated leadership as a shift leader, overseeing daily inventory and logistics in a fast-paced environment.
Overview
3
3
years of professional experience
Work History
Security Guard
One civic center
El Paso, Texas
03.2026 - 07.2026
- Monitored security cameras, reporting suspicious activities to maintain a secure environment.
- Conducted regular patrols to enhance safety and deter potential threats in public areas.
- Assisted visitors with inquiries and provided directions to improve overall visitor experience.
Shift Leader
Chick-fil-A
El Paso, TX
09.2023 - 03.2026
- Supervised team activities to ensure efficient workflow and operations.
- Trained new staff on company policies and operational procedures.
- Monitored inventory levels and assisted with stock management tasks.
- Resolved customer complaints promptly, enhancing overall satisfaction.
- Assisted in maintaining cleanliness and organization of work areas.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Checked orders for quality and completeness.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Resolved customer complaints promptly and professionally.
- Supervised and led employees to maintain productivity and customer service levels.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Delegated tasks to employees and monitored activities and task completion.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Upheld company standards and compliance requirements for operations.
- Adhered to all health code regulations while preparing food items for customers.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Assisted general manager with operations game plan and company initiatives implementation.
- Evaluated employee performance, delivering individualized feedback and praise.
- Planned and managed resources to consistently meet production, quality, and cost goals.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Utilized POS systems efficiently for order processing and inventory management.
- Handled emergency situations with composure and in accordance with company guidelines.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Education
Austin High School
El Paso, TXSkills
- Surveillance monitoring
- Security operations
- Emergency response
- Incident reporting
- Safety protocols
- Safety compliance
- Health and safety awareness
- Inventory management
- Inventory counts
- Workflow optimization
- Time management
- Problem solving
- De-escalation techniques
- Conflict resolution
- Effective communication
- Customer service
- Customer engagement
- Staff supervision
- Team leadership
- Staff development
- Policy enforcement
Timeline
Security Guard
One civic center
03.2026 - 07.2026
Shift Leader
Chick-fil-A
09.2023 - 03.2026
Austin High School