Alexander Koker
FAIRBORN
Summary
Developed skills in high-pressure operational environments, leading teams to achieve organizational goals and streamline processes. Consistently focused on improving operational efficiency and implementing strategic initiatives. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
General Manager
The Cannabist
09.2024 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Formulated policies and procedures to streamline operations.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
Assistant General Manager
The Cannabist
01.2024 - 09.2024
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Managed team schedule with eye for coverage needs and individual strengths.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Resolved customer complaints with professionalism, restoring trust and loyalty.
- Trained new staff members, equipping them with skills needed for success in their roles.
Senior Sales Associate
The Cannabist
09.2022 - 12.2023
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Trained, coached, and mentored new sales associates for maximum performance.
- Cultivated a positive work environment that fostered collaboration among team members while also encouraging individual achievement goals.
- Analyzed sales performance data to identify areas of opportunity and develop targeted strategies for improvement.
- Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
- Delivered exceptional customer service by addressing inquiries, resolving issues, and fostering long-term relationships with clients.
- Developed a deep understanding of the company''s products and services to effectively communicate their benefits to potential customers.
- Optimized inventory management to ensure timely availability of products for customers, reducing stockouts and lost sales opportunities.
- Used POS system to process sales, returns, online orders, and gift card activations.
Sound Designer
Human Race Theater Company
11.2021 - Current
- Controlled microphones, sound levels and outputs to produce high-quality tracks for variety of clients.
- Regulated sound qualities and volume levels during recording sessions to produce desired outcomes.
- Collaborated with producers and performers to determine and achieve desired sound for productions.
- Mixed and mastered vocal arrangements and music compositions, and optimized songs and albums.
- Performed sound quality checks and front-of-house mixing to maintain company sound system.
Shift Manager
Starbucks
02.2020 - Current
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Exercised composure under pressure and in escalated customer service scenarios.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
Entertainment Technician
Norwegian Cruise Line
05.2018 - 09.2019
- Kept equipment working optimally by replacing loose, worn and defective parts.
- Traced faults in circuits and components to isolate failures and remove components.
- Prepared cost estimates covering labor and materials for customer jobs.
- Computed cost estimates for labor and materials.
- Improved equipment performance through skilled calibration and testing.
- Handled calibration of audio and visual equipment for customers and set up devices for optimal performance.
- Read diagrams, specifications and service manuals accurately to determine repair actions.
Education
Bachelor of Arts - Sound Design Technology
Wright State University
05.2017
Skills
- Equipment testing
- Troubleshooting
- Customer Service
- Workstation Maintenance
- Cash Handling
- Detail-Oriented
- Decision Making
- Time Management
Timeline
General Manager
The Cannabist
09.2024 - Current
Assistant General Manager
The Cannabist
01.2024 - 09.2024
Senior Sales Associate
The Cannabist
09.2022 - 12.2023
Sound Designer
Human Race Theater Company
11.2021 - Current
Shift Manager
Starbucks
02.2020 - Current
Entertainment Technician
Norwegian Cruise Line
05.2018 - 09.2019
Bachelor of Arts - Sound Design Technology
Wright State University
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