Alexander Korst

• Operate a phone line and email box to address any type of questions from customers. This includes dental professionals, distributors, sales reps, labs, government entities, and patients.
• Day to day tasks include troubleshooting, product recommendations, complaint intake, upselling, training, and researching 3m/Solventum products.
• Work in a team based setting and cross functionally with sales reps, application engineers, marketing, and customer service to ensure all questions are answers, give the customer the best user experience.
• I created and currently maintain a sharepoint site that houses all of my teams' knowledge and information used to answer questions.

• Accurately and timely inspect damaged vehicles, write estimates, document claim-related information appropriately.
• Work with network and non-network repair facilities to negotiate an agreed upon price to fix vehicles
• Manage caseload and plan workday based on assignment needs.
• Catastrophe team for Hurricane Irma. Worked claims, scheduled appointments, wrote estimates, and totaled out vehicles

MEDICAL CLAIMS REPRESENTATIVE

• Interact daily with customers taking statements and researching medical records to understand nature and extent of injury and medical conditions.
• Evaluate medical claims for potential fraud issues, loss control and recovery in accordance with insurance policy contracts, medical bill coding rules and state regulations
• Review claim forms, medical bills, medical records, and attorney correspondence and make payment or deny items as necessary
• Settle/negotiate claims with customers/attorneys and assist them throughout claims process