Summary
Overview
Work History
Education
Skills
Additional Information
General Accomplishments
Timeline
Generic

Alexander Kunze

Laguna Hills,CA

Summary

Team Player with a talent for multitasking and customer service. I have an aptitude for team building and communication. I am easily adaptable to my environment, and I can learn things quickly. I have been in customer service positions ever since the start of my working career. I am also a graduated CNA/ RNA from the Allegiance Career Institute in Chapman City. Through my clinicals within my program, I was always complemented on my ability to both be efficient in my patient care, but also compassionate and present whenever they needed me.

Overview

3
3
years of professional experience

Work History

Waiter/Fine Dining Server

Soba Izakaya Minami
Laguna Hills, CA
08.2022 - Current
  • Provided excellent customer service to ensure repeat customers.
  • Brought food and beverages to tables in a timely manner.
  • Took orders from patrons accurately and efficiently.
  • Checked with customers to ensure that they were enjoying their meals.
  • Followed all safety and sanitation regulations when handling food or drinks.
  • Performed cashier duties such as taking payments, counting change, and issuing receipts.
  • Ensured all dishes were prepared according to recipe standards.

CNA in Training

Pavillion in Fullerton
Fullerton, CA
12.2023 - 02.2024
  • Assisted patients with activities of daily living such as bathing, grooming, and dressing.
  • Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
  • Reported changes in patient condition to registered nurse or physician.
  • Answered call lights promptly and responded to patient needs accordingly.
  • Observed patients for any changes in their physical or mental condition.
  • Transported patients to treatment units, using wheelchair or strher.
  • Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
  • Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.

COPE Health Scholar

Mission Hospital Mission Viejo
Mission Viejo, CA
09.2023 - 11.2023
  • Helped create a safe environment by following infection control policies.
  • Provided direct patient care and assistance to healthcare team members.
  • Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
  • Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
  • Assisted with patient transfers from bed to wheelchair or strher as needed.
  • Provided emotional support for patients and families during difficult times.
  • Answered call lights promptly and responded appropriately to requests from patients, families, staff members.

Courtesy Clerk

Ralphs Grocery
Laguna Hills, CA
01.2022 - 08.2022
  • Resolved customer complaints and issues to promote overall satisfaction and improve service.
  • Delivered exceptional customer service by greeting customers and directing to desired items.
  • Responded to special requests and offered recommendations, increasing retention and loyalty via customized services.
  • Established good working relationships with other departments to promote smooth flow of products and services throughout store.
  • Answered questions about current, seasonal and special sales.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Handled client inquiries with exceptional professionalism and enthusiasm.

Crew Member

Dunkin
Laguna Hills, CA
09.2021 - 12.2021
  • Wiped down tables and equipment, swept and refilled stock.
  • Packed fast food products in approved containers, cups and bags.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Prepared quality products while maintaining portion control and presentation within service goal times.
  • Demonstrated proper food safety practices by accurately completing quality control checklist.
  • Observed safety precautions and practices when using heavy machinery and equipment.
  • Answered customer questions and took orders.
  • Verified orders and bagged items for easy transport.

Leader

Kids Factory
Mission Viejo, CA
07.2021 - 08.2021
  • Enforced rules to teach good manners and maintain safe environment.
  • Secured indoor and outdoor premises to protect children.
  • Implemented warning and timeout strategies to encourage good behavior.
  • Discussed developments, behavior and concerns with parents or guardians.
  • Tidied up, washed hands and assisted children in bathroom.
  • Observed and monitored children to identify developmental strengths and target enrichment activities.
  • Sanitized high-touch surfaces, including toys and tables to maintain clean, safe environment.

Education

CNA/ RNA - Nursing

Allegiance Career Institute
Chapman
02-2024

High School Diploma -

Mission Viejo High School
Mission Viejo, CA
06-2023

GED -

Saddleback College
Mission Viejo, CA

Skills

  • People skills
  • Training & Development
  • Multitasking
  • Supervision
  • Communication
  • Teambuilding
  • Decision-making
  • Work ethic
  • Relationship building
  • Organizational skills
  • Friendly, positive attitude
  • PPE use
  • Project planning
  • Critical thinking
  • Menu memorization
  • Dining customer service
  • Quality control

Additional Information

I have done Shotokan Karate for a total of 8 years and have earned, in that time, my 2nd Degree Adult Black Belt. My time within that Dojo has taught me important traits such as discipline, responsibility, and respect for others. In Karate I was also tasked with working with both children and adults. Making my leadership skills stand out, as well as making myself reliable in my Sensei's eyes.

General Accomplishments

Some of my Highlight Accomplishments Inculde:

-

  • Mission Viejo High School Graduate (June 2023)
  • Shotokan Karate Black Belt (2nd Degree) (Jan 2020)
  • CNA/ RNA Graduate (Feb 2024)
  • 2 Spotify Albums with band (Days of View) (June 2022- August 2023)

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However, most of my experience and accomplishments come from non-recognized roles. Within my, almost 4 year, work experience I have been able to work with people from different age groups, cultures, and viewpoints. Starting with working with Kids at Kids Factory, I learned the ins and outs of being able to efficiently and respectfully work with younger groups of people. My work experience in fast food, retail, and server positions all refined my skills in customer service and lengthened my patience and stamina in their respective fields. I have to credit the exercise of my customer service experience to my recent job at Soba Izakaya Minami. A Japanese Udon and Soba restaurant that challenged every skill that I knew prior, which included my ability to memorize 100+ items on the menu, work with customers with getting their orders correctly without fail, and being able to work at full-sprint for 4 hours at a time. All of these important skills I would not have if it wasn't for my early-on work experience in all of these fields.

Timeline

CNA in Training

Pavillion in Fullerton
12.2023 - 02.2024

COPE Health Scholar

Mission Hospital Mission Viejo
09.2023 - 11.2023

Waiter/Fine Dining Server

Soba Izakaya Minami
08.2022 - Current

Courtesy Clerk

Ralphs Grocery
01.2022 - 08.2022

Crew Member

Dunkin
09.2021 - 12.2021

Leader

Kids Factory
07.2021 - 08.2021

CNA/ RNA - Nursing

Allegiance Career Institute

High School Diploma -

Mission Viejo High School

GED -

Saddleback College
Alexander Kunze